0 Replies Latest reply on Jul 11, 2014 7:04 AM by Sandee Cohen

    Photoshop CC 2014 fails to install

    Sandee Cohen Adobe Community Professional

      Running Windows 7.

       

      Trying to install Photoshop CC 2014.

       

      Installation fails with error information:

       

      Exit Code: 21 Please see specific errors below for troubleshooting. For example, ERROR: DW021 ... -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 3 error(s) ERROR: DW021: Payload {18C53590-8A4E-44FF-B13D-74CB92FD6801} Photoshop Adobe Photoshop CC 2014 Support 15.0.0.0 of version: 8.0.0.13 is not supported by this version: 7.0.0.108 of RIBS ERROR: DW021: Payload {D7A4F897-B20A-42D0-862D-CB5F6DB7391D} Photoshop Adobe Photoshop CC 2014 Core 15.0.0.0 of version: 8.0.0.13 is not supported by this version: 7.0.0.108 of RIBS ERROR: DW021: Unsupported payload versions included -------------------------------------------------------------------------------------

      What do I need to update?