5 Replies Latest reply on Jul 12, 2014 7:26 AM by A.T. Romano

    cannot open a wmv

    Fixitwizard

      PE 12 will not open a wmv file?

        • 1. Re: cannot open a wmv
          A.T. Romano Level 7

          fixitwizard

           

          What computer operating system is your Premiere Elements running on?

          How are you importing this .wmv file into the project?

           

          What are the properties of your source media? What are the brand/model/settings for the camera that recorded your video?

          If we cannot know the properties of your source media from that information, then please download and install the GSpot Utility

          and then let us know your video's readout out for Video Codec, Name, and Status as well as Audio Codec, Name, Status.

          GSpot Codec Information Appliance

           

          We need the above information to help us help you.

           

          Thanks you.

           

          More questions and answers after we know some basic information about your situation.

           

          Thank you.

           

          ATR

          • 2. Re: cannot open a wmv
            Fixitwizard Level 1

            ATR

             

            Windows 7

             

            Importing via File\Add Media From

             

             

             

            Fixitwizard

            • 3. Re: cannot open a wmv
              A.T. Romano Level 7

              Fixtwizard

               

              Many thanks for the additional information, very helpful. But, the key to this is in getting more information of the properties of this .wmv

              file that you are trying to import into Premiere Elements 12 Windows 7 (presumed 64 bit).

               

              Answers to what I asked about in a prior post should give us good direction on how to solve this issue.

              What are the properties of your source media? What are the brand/model/settings for the camera that recorded your video?

              If we cannot know the properties of your source media from that information, then please download and install the GSpot Utility

              and then let us know your video's readout out for Video Codec, Name, and Status as well as Audio Codec, Name, Status.

              GSpot Codec Information Appliance

              That .wmv is just the file extension for the file. It is called a container or wrapper format and it does just that for components of the file.

              Some of the screen capturing programs generate .wmv files and others which Premiere Elements does not support.

               

              But, the answers will be in your details.

               

              We will be watching for further details.

               

              Thanks.

               

              ATR

              • 4. Re: cannot open a wmv
                Fixitwizard Level 1

                I was able to resolve the issue.  Thank you for interest in helping.

                • 5. Re: cannot open a wmv
                  A.T. Romano Level 7

                  fixitwizard

                   

                  Great news. Great job in resolving your issue.

                   

                  But, if you have the time, could you post the keys to your success. That would be very helpful to those who read

                  your thread looking for answers (what worked for you).

                   

                  Thank you.

                   

                  ATR