We are going to need some clarification to be able to help you in these issues.
What version of Premiere Elements are you using and on what computer operating system is it running? For now, based on the description of your issue, I am going to assume Premiere Elements 9.0/9.0.1 on Windows 7, 8, or 8.1 64 bit computer.
The next question becomes "Are you using Elements Organizer 9 which came with Premiere Elements 9.0 or is your Elements Organizer Album in an Elements Organizer version other than 9?
Assuming Premiere Elements 9.0/9.0.1 and Elements Organizer 9....
- Premiere Elements 9.0/9.0.1 Timeline workspace with the Organize header selected,
- Select the Media tab in the row below the Organize header
- Then in the row below Media tab select the Filter by: and set Filter by: to the name of your Album that you created in Elements Organizer 9.
Then the media in that Album should open into the Premiere Elements Timeline workspace Organize area to be displayed as thumbnails.
"Where is the file......?" messages are consistent with media disconnected from a project. But, reading what you wrote, the media was not imported in the first place? Is that correct? But, let me ask what is the file extension of the file that you are dragging into the Sceneline because you could not get Filter by: Album name to work for you? It is .mov, .mp4, .avi, .prel or other? This will help to answer your concerns about
"This type of file is not supported, or the required codec is not installed" and maybe put some perspective on the companion issue of the "Where is the file...?"
We will be looking forward to your further details to help us help you. If there is anything that needs clarification in what I have written, please do not hesitate to ask.
Thank you for your response. It was my first attept at getting help online so I was not sure I would get an answer let alone a professional one.
I am using Windows XP and Adobe Premiere Elements 8. I have made a lot of movies but had no success for the last 18 months, but was too busy to chase it up. I wondered whether I deleted some files when I "cleaned" up files, so reinstalled Adobe Premiere Elements 8, but the problem remained.
Following your instructions, and having pressed "get media" and uploaded it, it then will not drag into the Sceneline. I noticed that the uploaded media does not show an image, but the red and green arrows chasing each other's tail. I seem to rememebr images in the past, so maybe the files are not uploading correctly.
This is consistent with "Where is the file" as it appearas whatever is uploaded is not recognised.
The files i have tried to upload are JPG, MP4 and avi. This morning, only the red/green arrow JPG and MP$ files upload. The film I have already made some time back, the avi file, would not upload.
Thank you for offering to help. Am dying to make my movies of my travels last year now I have time to do it!
Thanks for the reply.
It is about 1:30 am here. I just saw your message.
I will work on this in the light of day, and we will find the answer(s). I have many versions of Premiere Elements including version 8.0/8.0.1.
Thank you ATR. Where are you? The US? I am in Perth Australia, where it is pretending to be winter, but there is a lovely warm sun out there and it is 20 degrees C. It is colder at nights, but probably not what you would call cold.
1.30??? Do you sleep? Goodness me!
Although we are continents apart - Australia (Perth) vs North America (US), we will not let time zones interfere with getting your Premiere Elements 8.0/8.0.1 working.
1. The usual Premiere Elements 8 drill.
a. Are the automatic features of Background Rendering and AutoAnalzyer turned Off?
For Background Rendering, see Premiere Elements workspace Edit Menu/Preferences/General. For AutoAnalzyer, see Elements Organizer workspace Edit Menu/Preferences/AutoAnalyzer Options.
b. Are you running the program from the 8.0.1 Update? If not, see Help Menu/Update?
c. Do you have the latest version of QuickTime installed on your computer with Premiere Elements 8.0/8.0.1?
2. The usual computer drill....for your Windows XP 32 bit (SP3, I presume)
a. Is computer opitimized, defragmented, etc.
b. Are you running your computer from a User Account with Administrative Privileges? That is important for Premiere Elements 8 as well as for its
required QuickTime. In addition, right click the computer desktop icon for Premiere Elements 8 and select and apply Run As Administrator.
3. Project Specifics
For now, import your source media into the project from the computer hard drive using the project's Get Media/Files and Folders. Leave the Elements Organizer and Albums out of the equation for now. We will circle back to it soon after we decide everything else is working as it should be.
a. You need to set a project preset. And, that project preset should match the properties of your source media. So important to know properties of source media.
b. When you import your source media into a project you will get a red line over its content if the project preset is not a match - either because you set the wrong one or the program does not have a match for your particular video. That red line means that you are not seeing the best possible preview of what is being played back in the Edit area monitor. To get the best possible preview, you hit the Enter key of the computer main keyboard to get a rendered Timeline (red line goes from red to green after this type of rendering). That green line over your rendered Timeline indicates that you are now getting the best possible preview. This is solely a preview thing. Longer story, but I will leave it at that for now.
c. Check Edit Menu/Preferences/Scratch Disks to assure that those Scratch Disks are being saved to a computer hard drive location with enough free space to accept them. Make sure that you do not have pile ups of previews files, conformed audio files, and conformed video files.
See Local Disk C\Documents and Settings\Owner\My Documents\Adobe\Premiere Elements\9.0
Never move, delete, or rename source files after they have been imported into a project which has been saved/closed. Otherwise, nasty media disconnect problems. You have only copies of media in Premiere Elements. The originals are on the hard drive, and the project must trace back to the originals where they were at import.
Based on the above, try to start a new project. But, let me know ahead of time what you will be importing into the project. I am looking for
interlaced or progressive
pixel aspect ratio
If you do not know, we could try to get that type of information from knowing the brand/model/settings for the camera that recorded the video.
Pixel dimensions and how many photos?
Lots and lots of details, but eventually they all mellow into one workflow that you can customize for your projects.
Please do not hesitate to ask questions or to ask for clarification. We can go at whatever pace you feel comfortable with.
Thank you for your full response.
The automatic Background Rendering and AutoAnalyzer were not turned off.
The update did not seem to be available. BUT when I installed QuickTime (which I think I must have deleted) I was able to produce my little movies.
I noe realise that I kept ignoring QuickTime uploads not knowing it was used in Premiere Elements 8.
I am still a little short of space so an up to the CCleaner section of your email. (I want to copy an old movie of mine that is about an hour long for a friend and it didn't like that. In the past I have had to delete files to make room, but am cleaning up with your system first.)
I will continue to work thrugh your suggestions - I have already learnt a lot.
THANK YOU so much for your help.
I really appreciate the detail you gave. I have been without my "movie maker" for about 18 months - stupid, wasn't it?
Can I pay you in some way?
Thanks for the reply and great news of progress with your Premiere Elements 8.0/8.0.1.
We will be watching for your continuing progress and success.
The 8.0.1 Update is important. For me, it made the difference between using versus not being able to use the program.
If Help Menu/Update is not working to get the Update, then please use the following Adobe link to get the 8.0.1 Update.
You can do this update with the Premiere Elements 8 closed.
The frustrating part about the 8.0.1 Update is that Adobe set it up so that the user does not see any "8.0.1" notations in the
program anywhere after the successful install. The user is left with maybe a message at the end of the 8.0.1 install, stating
I am not affiliated with Adobe in any way, just user to user and no promotional interests in the products.
My rewards come from knowing that you are moving forward in your Premiere Elements projects with Premiere Elements
Please let us know the outcome of your plans to produce a Premiere Elements movie. Any problems with that, please
let us know.
I have yet to upload the Adobe Premiere 8.01 as 8 is working just fine. I am making a little movie on trip to Amazon last year and thoroughly enjoying the experience thanks to you.
I will let you know when it is completed and I have had 100% success. I will then upload 8.01.
Thank you so much for your very detailed help!
Thanks for the update.
If your Premiere Elements 8.0 is running fine without the 8.0.1, I am hesitate to encourage you to fix something that does not need fixing.
As long as you are trouble free, I would stay with what is until you are forced to do otherwise.
In my case, I could not run version 8 without 8.0.1.
Your progress is sounding good. We will be watching for more news of your progress when your schedule permits.
This morning I burned my Amazon movies and experienced my adventure once again. Thank you so much for all your help.
Yes, I was beginning to think that wise...I wont upload 8.1 unless I need to. The version 8 is happy in my machine! So, 100% success!!!
Thank you ATR!
We are so please with your progress. Really great job with your "100% success!!!"