For each collection that you are trying to sync can you select the collection and then try to rearrange the photos in that collection? You may have to restart Lightroom once done as well - though I don't think that should be necessary. If that won't help please send me a LR Desktop diagnostig log - best as a private message with a downloadable dropbox link.
You can trigger the log via LR Desktop prefereneces -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button
I have the same problem…any new "fix" for this issue? I tried rearranging but still scrambled on my ipad
Could you please send send me a LR Desktop +Mobile diagnostig log - best as a private message with a downloadable dropbox link
You can trigger the Lr Desktop diagnostig log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button.
The Lr Mobile app log can be triggered when you open up the settings and long press the to LR Icon a diagnostic log will be generated and attached to your local mail client. While opening the settings could you double check if you are signed-in?
Same problem here as well.
I've just send you a private message with instructions, Steve
I've also the same problem (with up to date lightroom CC & mobile)
No, the synch is finished. I also tried to un-synch the collection and resynch it. Still the custom sort order isn't good.
Sorry for the delay. Yes the option was selected in either Lightromm Desktop App, Web App and Mobile App.
The last Lightroom CC desktop update (MacOS) received las weekend seems to have resolved the problem. At first launch, Lightroom resetted and restarted the synchronization without asking me anything.
That's why i took some time to answer (to wait for the synch to finish).
Thanks anyway. Everything seems fine now.
I have a similar problem.
I created a collection on Lr mobile and imported images into it from my iPhone camera roll. Then I moved the order of the images around -- presumably, this creates a "custom order".
Back on Lr desktop, when viewing this mobile-synced collection, if I sort the images according to "custom order", it does not match the order of the images in the collection on mobile Lightroom.
What's strange, if I create a shared link and view the collection as a web link, it correctly reflects the custom order as per the ordering I have in Lr mobile -- if I adjust the ordering again, it correctly updates the order in the shared web link. So somehow the custom ordering I am creating for the collection is correctly syncing to the Lr server, but somehow Lr desktop is not being properly updated... or Lr desktop is referencing some custom order other than the ordering I am giving to the collection in Lr mobile.
Am I missing something or is this another bug?
Could you please send me a LR Desktop diagnostic log - best as a private message with a downloadable dropbox link.
You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button
I'm having the same (or a similar) problem. “Custom Sort Order” isn't consistent across Lightroom platforms: desktop app, mobile app (iPad) and web (lightroom.adobe.com).
Furthermore, when reversing the sort direction, the custom sort order changes on the mobile app and on the web. Only in the desktop app is the custom sort properly symmetrical in either direction.
FWIW, I'm also stacking photos, selecting a top photo in each stack, and filtering by pick flags.
I'm syncing a collection of 50 photos to my iPad Mini2 using latest LR CC and LR Mobile. Like everyone else reporting here, they are not in the same order as on my iMac. The iPad doesn't even show the "Custom Order" that others have mentioned. My ONLY option is Sort by Capture Time.
I want to use this collection as a slide show next week to demonstrate the progression from original to edited versions of various images. Obviously this won't work if the photos are out of order.