We can give you the link to Adobe via its Adobe Chat, but the link has not been working for over a week...supposed to be Adobe updating of what is referred to as queue management.
The link above may or may not hold the set, so you may have to navigate to a page that looks like
Right now it is only showing the Ask the Community option which is us in this user to user Adobe Premiere Elements Forum.
Please let us know if we can answer your questions. We would be glad for the opportunity to be of assistance. But we are
not Adobe. You could also try to get in the "back door" by using the path to Premiere Elements Activation or Orders/Purchases to find an
active Adobe Chat that might be able to direct you to Adobe.
Please let us know the outcome.