Cloud programs do not use serial numbers... what program do you have?
John, let me explain. I recently purchased Adobe Premier Elements from
Staple or Best Buy. When I tried to install it, I was told that I needed
to go to an Adobe web site to get a serial number. There was a piece of
paper in the box that I had purchased that contained a redemption code. As
I went through the process on the Adobe site, I was told that I would be
shown a screen on which I would list that redemption code. Once I had
entered that code, I would be given the serial number required to finish
the installation of the Premier Elements code on my Mac desktop. I went
through the process several times and was never given a screen on which I
could enter the redemption code so I am unable to complete the installation
because I have no serial number.
Please let me hear from you. I spent over $120 for the code and will take
it back to the retailer if I cannot finish the install. This should not be
On Sun, Jul 13, 2014 at 6:23 PM, John T Smith <firstname.lastname@example.org>
I understand completely your situation.
Please review the Adobe document on Redemption Codes, contains a section specific to Photoshop Elements and Premiere Elements (no need to go anywhere near a Cloud).
If the situation is getting nowhere, please use the link in that document that leads to Adobe Chat.
There is a spot mid way down the document where it says "Still need help? Contact us." Click on that and follow the path
to Premiere Elements and probably the "Adobe ID and Sign In". The Adobe Chat representative should be able to help you
are direct you to a better link to an appropriate Adobe Chat.
Probably that "Adobe ID and Sign In" and "Membership, Account, Payment" may give the best results?
We will be watching for your progress in the morning.