4 Replies Latest reply on Jul 16, 2014 10:14 PM by A.T. Romano

    I have signed on and followed the instructions provided to get my serial number using the redemption code in the box I bought at a retailer.  I am never given a screen where I can enter that code.

    redemption code problem

      I have followed the instructions provided on the Adobe.com/go/getserial site several times.  I have created an Adobe account and have signed in.  I have found the redemption code in the box I bought at Staples or Best Buy (don't remember which or maybe it was at Apple).  I am never given a screen on which I can enter that code to get my serial number.  What am I doing wrong?