0 Replies Latest reply on Jul 14, 2014 4:48 AM by Grahame M

    Installation and Serial number problem

    Grahame M

      I recently purchased Photoshop 6 on disk.

       

      When I attempt to install, i.e. immediately I click the install file, I get the message "You can't open the application "%@" because it may be damaged or incomplete."

       

      So I downloaded Photoshop 6 and attempted to input the Serial number on the back of the disk. This number is: " PSW600R71------755". I've omitted 6 characters for obvious reasons. This Serial number will not load. The first character, being alphabetical, is not recognised.

       

      The supplier insists that Adobe has confirmed the Serial number as valid.

       

      I'm starting to think I've been ripped off with a forgery/fake.

       

      Can anyone confirm my fears, or persuade we to keep trying?

       

      Grahame