1 Reply Latest reply on Jul 14, 2014 9:52 AM by A.T. Romano

    Premiere Elements 12 - The project stopped accepting new mp4 and jpeg clips onto the timeline.  There are several there but when adding new ones they appear to place properly then immediately disappear.  Any fix?

    Boondocker

      Windows 8.1 elements 12 - I have a project underway that was operating fine as i built the video file, then stopped accepting new files, both mp4 and jpeg.  It appears to accept them when dragged onto the timeline but then they immediately disappear. Any solutions?

        • 1. Re: Premiere Elements 12 - The project stopped accepting new mp4 and jpeg clips onto the timeline.  There are several there but when adding new ones they appear to place properly then immediately disappear.  Any fix?
          A.T. Romano Level 7

          boondocker

           

          That is an unusual situation that you are presenting.

           

          Have you updated from 12 to 12.1 via the project's Help Menu/Update? If not, please do so.

          Do you have the latest version of QuickTime installed on your computer with Premiere Elements 12 on Windows 8.1 presumed 64 bit?

           

          The usual drill

          a. What is your project preset? What are the properties of your sources media? What is the brand/model/settings of the camera recording your mp4 and jpeg.

          What are the pixel dimensions of these jpeg images and how many of them are there in the project (especially when the problems set in).

          b. What is the size/duration of your Timeline content when the program no longer accepts new files?

          c. Describe status of your computer resources. Also, where are the Scratch Disks directed and how much free hard drive space is at that location(s)?

           

          Troubleshooting for Unexpected/Unexplained project problems...Deletion of the Adobe Premiere Elements Prefs file and, if necessary, the whole 12.0 Folder in which it exists.

          Local Disk C

          Users

          Owner

          AppData

          Roaming

          Adobe

          Premiere Elements

          12.0

          and in the 12.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole 12.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.

           

          Let us start from the above and then decide what next.

           

          Thank you.

           

          ATR