5 Replies Latest reply on Jul 16, 2014 7:29 AM by David__B

    Anyone having problems getting Photoshop CC14 to work with Lightroom 5.5?

    photog53

      I installed Photoshop CC 2014, but Lightroom wouldn't export photos to it. Spent 3hours on the phone with Adobe support, they wiped all my Adobe apps without warning me and I lost all my presets. Was told higher level support would contact me - didn't happen. System still not fixed, even after an hour trying to get to the right person today. I've never had a problem installing before - anyone else having a similar issue? Who do I contact for better "customer service" (or does it exist)?

        • 1. Re: Anyone having problems getting Photoshop CC14 to work with Lightroom 5.5?
          David__B Adobe Employee

          Hi Photog53,

           

          Sorry to hear of your troubles. I wouldn't think that installing PS would break the export option in Lightrooom, but its possible I guess. Were you given a case number from support? What happens when you attempt to export? Does it give any kind of error?

           

          - Dave

          • 2. Re: Anyone having problems getting Photoshop CC14 to work with Lightroom 5.5?
            photog53 Level 1

            Hi David_B,

            Thanks for your reply! I've installed PS many times (since version 3, I think), and nothing like this has ever happened. I use and teach PS and LR for a living. The tech person I spoke with told me it is not unusual to have this happen when upgrading to CC 2014.

             

            What happened is that PS CC2014 would not open the image in PS if I used the Photo>Edit In>PS 2014 command unless I used Photo>Edit In>Open as Smart Object. Once opened as a smart object, PS would not save the file. I think it said Error 2.

             

            The tech took control of my computer, removed PS and LR and all the associated files a few times. He told me I'd have to have a high level person help me, but they didn't call me, so I phoned in. After waiting an hour to get to the correct person (not a high level tech) he said he'd have to uninstall everything again and start over and that it would take over an hour. I don't have the time right now to fix it as I'm headed out of town until the end of the month to teach LR.

             

            In the meantime, LR works, but I'm using a trial version that expires in 30 days. It exports to PS ok, but I had to reload all my plug-ins, and apparently LR can't find Photomatix. LR is not installed in my usual applications folder - the tech put it on my system backup drive.

             

            My case number is: 185696477

             

            Thanks so much for your willingness to help!

             

            Terry

            • 3. Re: Anyone having problems getting Photoshop CC14 to work with Lightroom 5.5?
              Lyst

              photog53,

               

              This has happened to me also. It occurred when I upgraded to Photoshop CC 2014. Like you, I can only open the file in photoshop as a smart file as well. If you can let me know what the solution is from Adobe I would greatly appreciate it.

               

              Thanks in advance,

              Chris

              • 4. Re: Anyone having problems getting Photoshop CC14 to work with Lightroom 5.5?
                Lyst Level 1

                photog53,

                 

                I have been on fiddling around with it and uninstalled Photoshop CC 2014 (on a Mac) Applications > Utilities > Adobe Installers > Uninstall Adobe Photoshop CC 2014. Log out of CC and log back in so that your App window will update and show the INSTALL button for Photoshop. Reinstall it and try to send your Lightroom file to Photoshop. It worked for me, hopefully it will work for you as well.

                 

                Chris

                • 5. Re: Anyone having problems getting Photoshop CC14 to work with Lightroom 5.5?
                  David__B Adobe Employee

                  Got it, I think I slightly misunderstood what you meant. This document might help for the Edit In Photoshop command being broken. Edit In doesn't work in Lightroom 5.5 from Photoshop CC 2014

                  Reinstalling PS CC 2014 should fix it as Chris described.

                   

                  I'll check that case number and see what I can find out about what happened