1 Reply Latest reply on Jul 14, 2014 2:17 PM by A.T. Romano

    I enter redemption code Exactly right says its wrong Redemption code

    sonitosart

      I enter redemption Exactly right says it's the wrong code

        • 1. Re: I enter redemption code Exactly right says its wrong Redemption code
          A.T. Romano Level 7

          sonitosart

           

          I suspect that this is a matter only Adobe can handle or the people at the place of purchase.

          Please try to contact Adobe via its Adobe Chat under the header of "Adobe ID, sign in, and account help".

          Contact Customer Care

          I have set the link to open to the Adobe Chat choice. I am not sure if the link will hold the set. If not, you will have

          to navigate to Premiere Elements and the "Adobe ID, sign in, and account help" choice. You should end up

          with a web page with the Adobe Chat to click on.

           

          Adobe Chat links for many of the topics have not been working for over a week. Many of them bounce back to

          Ask the Community.  As of this moment, the above path seems "doable"

           

          Also, have you reviewed the Adobe document on Redemption Codes?

          Redemption Code Help

           

          Please let us know the outcome.

           

          Thank you.

           

          ATR