4 Replies Latest reply on Jun 1, 2017 5:20 AM by blockbuilder

    Photoshop CC 2014 on Windows crashes everytime

    don at keste

      Hello

      I have Adobe CC installed on my work computer and a handful of the apps on my home computer. Just tried Photoshop CC 2014 on the home PC (Intel i7, 8MB RAM, AMD7570 gfx) and it ALWAYS crashes after the launch and initial prompt to import settings. Photoshop CC 64-bit (earlier version) is running fine. It doesn't matter if I say yes or no to the import settings.

       

      Crash log has all this...

      Problem signature:

        Problem Event Name: APPCRASH

        Application Name: Photoshop.exe

        Application Version: 15.0.0.58

        Application Timestamp: 536b438e

        Fault Module Name: aticaldd64.dll

        Fault Module Version: 6.14.10.1607

        Fault Module Timestamp: 4ea7647e

        Exception Code: c0000005

        Exception Offset: 0000000000441382

        OS Version: 6.1.7601.2.1.0.256.1

        Locale ID: 1033

        Additional Information 1: dd55

        Additional Information 2: dd55198a6a1e8431eebab190b03ca471

        Additional Information 3: 8159

        Additional Information 4: 815945626f49fa66c5afed4cff35fc96

       

      I have installed the 7.2 release of Extension Manager CC. Little else can be tried since it crashes so quickly.

      Thoughts?