I will work on your account and once it will be finalized I will let you know.
Thank you for your patience.
I have verified everything and it seems everything is clear from our side.
Can you please try the steps below:
Delete the OPM.db File:
- Close the Creative Cloud application.
- Navigate to the OOBE folder.
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
- Delete the opm.db file.
- Launch Creative Cloud.
if the issue still occurs please try the second solution below:
Check your Hosts file:
Please, let me know how it goes!
Hey Arnaud, thanks for looking into this. I followed these steps, but still have the same issue. Just to check, the issue is with ios apps rather than desktop apps, should this have solved the problem? Thanks
Was the Creative Cloud app completely closed when you when through the steps? Did it prompt you to log in again after relaunching it? Another easy fix is often to simply sign out and back into the app again using the Preferences > Account option.
Hope that helps,
HI David. Thanks for your help. Yes I logged out, shut it down, went through the steps and then opened and signed back in. I have also tried logging out of the ios apps (Lightroom, CC and Ideas) and closing and reopening and resigning in but to no avail. I also tried opening the ipad apps on a different network just in case. Would it be due to me buying/downloading ipad apps before I opened a paid subscription?
Is this happening solely on the iPad?
I was looking at this and wondered if it was related. Lightroom mobile tells you you're using trial version
Have you tried quitting the apps on the iPad, Double press the button on the front of the iPad to where you get all open apps shown as windows horizontally, find the Adobe apps and do a flick gesture upwards to close them or you can completely power down the iPad to where you get the Apple logo when you restart.
Tried any of these things?
Yes, iPad only. I have no issues with desktop apps. Just to make sure, after your last message I signed out of CC and Lightroom mobile, shut the iPad down, restarted the iPad signed into the 2 services again and Lightroom still says trial, and CC says "Creative Cloud Free". I did the same with the CC app on my iPhone too. I did actually have the CC subscription when I downloaded Lightroom from the app store (it's one of the reasons I subscribed) and I got an email at the time saying I'd have to subscribe after 30 days. I assumed it was just one of those emails that gets sent out... There's a good chance I'm logged into some Adobe service somewhere (Behance, Kuler etc) do I need to log out of everything on every device, pc and mac? I hope not! Thanks
Hmm. maybe try uninstalling and reinstalling the apps on the iPad too
Hey. Yes as you can see from my original post I logged out uninstalled, reinstalled and logged back in. I guess I'm just not going to be using Lightroom on my iPad. It's hugely disappointing.
By the way, I even tried deleting the app from iTunes, moving all data to trash, re-downloading, installing, logging on etc
I was asking around and this was suggested as what might be the cause - Lightroom mobile not available to Education memberships for home use purchased from Kivuto
A couple other questions, just to confirm
- The apps have never showed you as having a paid membership correct?
- You're also using LR 5.5?
- The email address you use here on the forums is the same one used with your Creative Cloud membership?
Thanks for your patience. I see and asked you some of the same info you already provided. I didn't realize it was only on the iPad even though you plainly stated that as the case.
Hi David, thanks for the time your taking on this. That will be the answer. I work at a University and bought the CC subscription via a work from home scheme. I assumed it came under the Student and Teacher licence (which iTunes lists as an account you can use) but I guess they are different.
Yeah, sorry for your frustration trying to figure it out, at least we got to the bottom of it...