2 Replies Latest reply: Jul 15, 2014 4:39 AM by ZSam RSS

    Audition CC Startup crash/error

    ZSam Community Member

      Adobe Audition crashes when it starts up everytime, what happened?

       

      Here's the crash log:

       

      LevelDate and TimeSourceEvent IDTask Category
      Error15/07/2014 18:06:18Application Error1000(100)"Faulting application name: Adobe Audition CC.exe, version: 7.0.0.118, time stamp: 0x537b7f08

      Faulting module name: AuUI.dll, version: 7.0.0.118, time stamp: 0x537b7ee7

      Exception code: 0xc0000005

      Fault offset: 0x000000000001629e

      Faulting process id: 0x21c0

      Faulting application start time: 0x01cfa014692ab251

      Faulting application path: C:\Program Files\Adobe\Adobe Audition CC 2014\Adobe Audition CC.exe

      Faulting module path: C:\Program Files\Adobe\Adobe Audition CC 2014\AuUI.dll

      Report Id: a954ec0d-0c07-11e4-827a-448a5b457514

      Faulting package full name:

      Faulting package-relative application ID: "

       

      It seems to have something to do with AuUI.dll

       

      DXDIAG

      ------------------

      System Information

      ------------------

      Time of this report: 7/15/2014, 18:20:25

             Machine name: MSI

         Operating System: Windows 8.1 Single Language 64-bit (6.3, Build 9600) (9600.winblue_gdr.140330-1035)

                 Language: English (Regional Setting: English)

      System Manufacturer: Micro-Star International Co., Ltd.

             System Model: GP60 2PE

                     BIOS: E16GHIMS.109

                Processor: Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz (8 CPUs), ~2.5GHz

                   Memory: 8192MB RAM

      Available OS Memory: 8110MB RAM

                Page File: 5124MB used, 5928MB available

              Windows Dir: C:\Windows

          DirectX Version: DirectX 11

      DX Setup Parameters: Not found

         User DPI Setting: 120 DPI (125 percent)

      System DPI Setting: 120 DPI (125 percent)

          DWM DPI Scaling: Disabled

           DxDiag Version: 6.03.9600.16384 64bit Unicode

      ---------------

      Display Devices

      ---------------

                Card name: Intel(R) HD Graphics 4600

             Manufacturer: Intel Corporation

                Chip type: Intel(R) HD Graphics Family

                 DAC type: Internal

              Device Type: Full Device

               Device Key: Enum\PCI\VEN_8086&DEV_0416&SUBSYS_11131462&REV_06

           Display Memory: 1792 MB

         Dedicated Memory: 0 MB

            Shared Memory: 1792 MB

             Current Mode: 1920 x 1080 (32 bit) (60Hz)

             Monitor Name: Generic PnP Monitor

            Monitor Model: unknown

               Monitor Id: LGD0259

              Native Mode: 1920 x 1080(p) (59.934Hz)

              Output Type: Internal

              Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

      Driver File Version: 10.18.0010.3621 (English)

           Driver Version: 10.18.10.3621

              DDI Version: 11.1

           Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1

             Driver Model: WDDM 1.3

      Graphics Preemption: DMA

      Compute Preemption: Thread

                 Miracast: Supported

      Hybrid Graphics GPU: Integrated

           Power P-states: Not Supported

        Driver Attributes: Final Retail

         Driver Date/Size: 5/21/2014 00:33:40, 16586584 bytes

              WHQL Logo'd: Yes

          WHQL Date Stamp:

        Device Identifier: {D7B78E66-4756-11CF-F779-1931BBC2C735}

                Vendor ID: 0x8086

                Device ID: 0x0416

                SubSys ID: 0x11131462

              Revision ID: 0x0006

      Driver Strong Name: oem29.inf:5f63e534dd929195:iHSWM_w81:10.18.10.3621:pci\ven_8086&dev_0416

           Rank Of Driver: 00DA2001

              Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

              DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeWMV9_IDCT  DXVA2_ModeVC1_IDCT  DXVA2_ModeH264_VLD_NoFGT 

       

                Card name: NVIDIA GeForce 840M 

             Manufacturer: NVIDIA

                Chip type: GeForce 840M

                 DAC type: Integrated RAMDAC

              Device Type: Render-Only Device

               Device Key: Enum\PCI\VEN_10DE&DEV_1341&SUBSYS_11131462&REV_A2

           Display Memory: 4020 MB

         Dedicated Memory: 1972 MB

            Shared Memory: 2048 MB

             Current Mode: n/a

              Driver Name: nvd3dumx,nvwgf2umx,nvwgf2umx,nvd3dum,nvwgf2um,nvwgf2um

      Driver File Version: 9.18.0013.3788 (English)

           Driver Version: 9.18.13.3788

              DDI Version: 11

           Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1

             Driver Model: WDDM 1.3

      Graphics Preemption: DMA

      Compute Preemption: DMA

                 Miracast: Not Supported by Graphics driver

      Hybrid Graphics GPU: Discrete

           Power P-states: Not Supported

        Driver Attributes: Final Retail

         Driver Date/Size: 5/20/2014 10:44:03, 17480432 bytes

              WHQL Logo'd: Yes

          WHQL Date Stamp:

        Device Identifier: n/a

                Vendor ID: 0x10DE

                Device ID: 0x1341

                SubSys ID: 0x11131462

              Revision ID: 0x00A2

      Driver Strong Name: oem28.inf:0f066de3569b1e91:Section151:9.18.13.3788:pci\ven_10de&dev_1341&subsys_11131462

           Rank Of Driver: 00DA0001

              Video Accel: n/a

              DXVA2 Modes:

            Deinterlace Caps: n/a

             D3D9 Overlay: n/a

                  DXVA-HD: n/a

             DDraw Status: Enabled

               D3D Status: Enabled

               AGP Status: Enabled

        • 1. Re: Audition CC Startup crash/error
          ryclark Community Member

          Did it work OK before? Did anything change on your PC, Windows updates etc.?

           

          It could be that one of the Audition configuration files has become corrupted. Try renaming the Audition settings folder to something like "6.0.bak"  which will cause Audition to recreate the default settings folder when you open the software again. If that works you can try copying various of the settings .xml files back from your renamed folder if you have any customised settings there. the folder can be found at:

           

          C:\Users\"username"\AppData\Roaming\Adobe\Audition\6.0 where "username" is your username.

           

          Otherwise re-installing Audition might solve the problem.

          • 2. Re: Audition CC Startup crash/error
            ZSam Community Member

            Reinstalling solved the problem, thank you.