Lightroom does not sync with LR Mobile

Could you please send me a LR Desktop diagnostig log  - best as a private message with a downloadable dropbox link.

You can trigger the log via LR Desktop prefereneces -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button.

Thanks

Guido

I am encountering a similar problem. The collections are not appearing on mobile devices (iPad and iPhone). The LR Mobile apps on both devices are showing the "No Collections Yet" screen "Enable sync in Lightroom desktop to get started." I have ensured sync setting is on (on the desktop application), and cleared the cache on all devices. I have even attempted syncing collections of lower image quantities.

Lightroom Mobile iPad

Lightroom Mobile iPhone

Lightroom v5.5 (Mac Pro)

Internet connection 100mbps

Could you try to re-sign-in on iPad+iPhone. Should work now. There was something wrong at the back-end.

Could you describe a bit your Lightroom Mobile workflow from the very starting point on.  Did you e.g. first sign-in to Lightroom desktop, synced the collections and after that signed in to the IPhone/iPad app?

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Guido

Thanks greule,

The (1) collection of 3800+ images is now syncing. Its been about 9 hours and its at 2808 of 3816. So far so good on the iPhone and webviewer, i'll check the iPad tonight.

What was the problem?

--

Workflow:

Uploaded images from SD cards to LR Desktop

Created collection

Selected Sync icon next to collection

Error : desktop showed sync progress, but mobile devices did not show.

Signed out of LR Desktop via pref window

Signed out of LR Mobile apps

Signed in to LR Desktop

Signed in to LR Mobile apps

reset sync icon on collection via desktop

Collections now showing on mobile apps

Glad that it's working. - Guido

Lightroom mobile has stopped syncing with Lightroom. I have logged in and out of mobile on my iPad and nothing changed. I also am seeing some other odd behavior.

1. I created a new sync'd collection in Lightroom desktop.

2. Placed 6 photos in the collection.

3. The collection appears in Mobile but shows 0 photos in the count.

4. When I go into the collection in Mobile there are 15 photos but they are completely different from the ones in Step 2.

I would appreciate any help anyone can provide.

Disregard what I said about the odd behavior. Mobile is showing photos on the iPad for importing I guess because the sync'd photos are not getting to the iPad. I still have the problem of photos not syncing.

Hi Jimtonwner,

if you still have trouble with syncing photos could you please send me a LR Desktop diagnostig log  - best as a private message with a downloadable dropbox link.

You can trigger the log via LR Desktop prefereneces -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button

-

Guido

Hi I am another person where the sync feature does not work,

The collections in Lightroom synced with Lightroom mobile once when first setup.

I installed Lightroom 5.6 and I have deleted all the data. It still does not sync.

Please advise of a possible next step.

Thanks,

-BrianP

Hi brihi, could you please try to re-sign-in to Lr Mobile on the iPad/iPhone. There was a misconfiguration at the back-end of your account. This should be fixed now.

Reason for the failure was a second needless lightroom catalog generated by the Lr Mobile app. Occurs sometimes after a triggered "Delete Data" by Lightroom desktop. We will fix this with our next planned Lr Mobile update.
 
Let me know if its  working now on your side.

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Guido

Hi Guido,

Yes it works now! Thank-you very much!

It is great and encouraging  to know that there is excellent support for your product!

Thank-you very much for replying and trying to help me with the synching issue.

Regards,

-BrianP

Hi Guido

I'm having similar problems and have tried much the same things. the latest issue arose when my system crashed. I had a message that said there was a problem and I needed to press the "delete all data". The sync process will not restart with the original catalogue. Creating a minimal catalogue with one image to sync sometimes resolves the issue but on going back to the original catalogue sync still does not work. I've had these problems in LR 5.5 and 5.6.

You're right Bogdan64. This was the same issue. Could you please try to re-sign-in to Lr Mobile on the iPad/iPhone. There was also a misconfiguration at the back-end of your account. This should be fixed now.  I'm hoping to have a general fix for this issue with our next update - Guido

I am having the same problem. Deleted all data, and started resynching collection. The collections are showing up on web, but neither on iPad nor iPhone.

You're right gizmo_65. This was the same issue. Could you please try to re-sign-in to Lr Mobile on the iPad/iPhone. There was also a misconfiguration at the back-end of your account. This should be fixed now.  - Guido

Thanks. It works now.

II'm having the same problem using a Windows 7 64 bit pc

Hi bonanza3. What kind of sync status is Lightroom Desktop showing? Are there any pending photos listed as to be synced?

Could you please send me a LR Desktop diagnostig log  - best as a private message with a downloadable dropbox link.

You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button

Thanks,

Guido

I'm having the same problem as the rest of the group, my lightroom mobile shows the collection but with zero photos

Hi momtuck, when I look at the back-end I see lots of missing renditions of  your uploaded photos.

Is Lightroom Desktop still showing sync process?

Could you please send me a LR Desktop diagnostig log  - best as a private message with a downloadable dropbox link.

You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button

Thanks,

Guido

Hi, I am having the same problems, could you fix it?

Hi raisazwart,

are you not able to get the syc running at all. When you drag some photos to a collection and enable the sync with the little checkbox beside....Do you see any Lightroom processing by doing this?

If not, could you please send me a LR Desktop diagnostig log  - best as a private message with a downloadable dropbox link.

You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button

-

Thanks

Guido

It works! Thanks so much!

you said to private message you but I’m not sure how to do that.

did you get the html log?

Begin forwarded message:

From: Karen Tucker <duaneandkaren@yousq.net>

Subject: Re:  Lightroom does not sync with LR Mobile

Date: August 27, 2014 at 1:45:43 PM CDT

To: jive-1602264748-1pr81-2-3z1o6@adobe-v7.hosted.jivesoftware.com

 

 

 

you said to private message you but I’m not sure how to do that.

 

>

Thanks. I have the log now. Deleted it from this thread.- Guido

I am having the same issue. Can you please advise? I have the HTML log and can send over.

Hi saraJphoto. I've just send you a private message.

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Guido

I am having the same problem!  When I make a collection and set it to sync, Lightroom does nothing.  I have uninstalled and reinstalled, signed out/in multiple times with no results.  Trying to get diagnostics log now...

I just fixed it by going to the Preferences - LR mobile tab and clicking the "delete all data" button.  That worked for me.

thanks for the reply.. i was able to fix it on my own but i appreciate your help anyway.

greule   I am having the same problem!  When I make a collection and set it to sync, Lightroom does nothing.  I have uninstalled and reinstalled, signed out/in multiple times with no results.  I sent you a message with the diagnostics link...

HI same issue but can't find the sync.lrdata file, seams like path do not exist on my mac (osx montain lion 10.8.5) running Lightroom 5.6

Here is my diagnostic:

Lightroom Sync Diagnostic Log

thanks

When you open up Lr Mobile do you still see a syncing process. Btw. We have just released an update which gives a better notification about photos that still needs to be synced. Have you tried the updated yet. You can see the sync status when you touch the little cloud icon at the top right. - Guido

I am having the same issue. I've tried logging out and back in and the problem wasn't fixed.

Hi. With the iOS8 update Apple changed the file path to the image informations we store on the local device. We will submit a fix shortly. In the meanwhile you have to delete Lr Mobile from your device and re-install the app to bypass the issue. Sorry for the inconvenience. I'll le t you know when the new version is available. - Guido

Thanks  for the note today. Just as I was frustrated enough to start researching how to get the Mobile app to correctly sync, I found this and it cleared up my problem immediately. Only lost some unsynced ratings. But all the images flew back into place after reinstalling the app and logging back in. Thanks

I'm having the same problem syncing my LR collections to LR Mobile, which i have just reinstalled on my iPad. Its all set up, collections checked, internet on but nothing happening.