12 Replies Latest reply on Jul 23, 2014 7:49 PM by ianloh123

    EdgeAnimateCC2014 crash on win7 (faulting module libcef.dll)

    ianloh123 Level 1

      Hi,

      i'm just wondering if the win8(Edge animate cc crashes at startup on win 8.1) problem and remedy applies to win7?

       

      Edge started crashing minutes after opening and working on a project, notably after i updated my nvidia driver because PhotoshopCC2014 wouldn't run unless i did.

       

      My event log reads:

      Faulting application name: AdobeEdgeAnimateCC2014Helper.exe, version: 0.0.0.0, time stamp: 0x5295bbb9

      Faulting module name: libcef.dll, version: 3.1364.1130.0, time stamp: 0x5295b9b5

      Exception code: 0xc0000005

      Fault offset: 0x0003d7db

      Faulting process id: 0xcd8

      Faulting application start time: 0x01cfa0b37a2ae41d

      Faulting application path: C:\Program Files (x86)\Adobe\Adobe Edge Animate CC 2014\cef\AdobeEdgeAnimateCC2014Helper.exe

      Faulting module path: C:\Program Files (x86)\Adobe\Adobe Edge Animate CC 2014\cef\libcef.dll

      Report Id: cd6674e6-0ca6-11e4-9e8c-00268339bfef

       

      System info:

      Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)

      Language: English (Regional Setting: English)

      System Manufacturer: System manufacturer

      System Model: System Product Name

      BIOS: BIOS Date: 08/03/12 14:55:01 Ver: 21.04

      Processor: Intel(R) Core(TM) i7-3970X CPU @ 3.50GHz (12 CPUs), ~3.5GHz

      Memory: 65536MB RAM

      Available OS Memory: 65486MB RAM

      Page File: 4816MB used, 126153MB available

      Windows Dir: C:\Windows

      DirectX Version: DirectX 11

      DX Setup Parameters: Not found

      User DPI Setting: Using System DPI

      System DPI Setting: 96 DPI (100 percent)

      DWM DPI Scaling: Disabled

       

      Display info:

      Card name: NVIDIA GeForce GTX 580

      Manufacturer: NVIDIA

      Chip type: GeForce GTX 580

      DAC type: Integrated RAMDAC

      Device Key: Enum\PCI\VEN_10DE&DEV_1080&SUBSYS_00000000&REV_A1

      Display Memory: 4047 MB

      Dedicated Memory: 1487 MB

      Shared Memory: 2559 MB

       

      Any suggestions?

      thx!

      ian