5 Replies Latest reply on Jul 17, 2014 7:52 AM by maciek-w

    Lightroom CC - couple of problems

    maciek-w

      Here are some problems i've experienced a few hours ago, if anyone had similar issues or knows how to resolve them please let me know.

       

      LR crashed 5 times with a exception code of 0xc0000005 or 0xc000041d in ui.dll in the last 6-8 hours.

       

      Some problems that i've experienced:

       

      • LR displays wrong image preview in develop module (upper left corner)
      • The navigation view box is gone
      • Adjustment brush stops working, cannot place a point at all, need to restart LR
      • Panning is sluggish when using adjustment brush (space+mouse to pan) even slower after brushing some areas
      • After editing an image in Photoshop CC and saving it, making adjustments in LR and going back to the original image in Photoshop and making changes the LR adjustments reset (which seems to be intended? but doesn't make sense to me)

       

      I can only reproduce the last two problems.

       

      I'm using fresh install of WIndows 8.1.

      Here's some info from LR.

      Lightroom version: 5.5 [968504]

      Operating system: Windows 8.1 Home Premium Edition

      Version: 6.3 [9600]

      Application architecture: x64

      System architecture: x64

      Logical processor count: 4

      Processor speed: 3,3 GHz

      Built-in memory: 12271,1 MB

      Real memory available to Lightroom: 12271,1 MB

      Real memory used by Lightroom: 1619,8 MB (13,2%)

      Virtual memory used by Lightroom: 1597,9 MB

      Memory cache size: 510,3 MB

      Maximum thread count used by Camera Raw: 4

      System DPI setting: 96 DPI

      Desktop composition enabled: Yes

      Displays: 1) 1920x1080

       

      Application folder: C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.5

      Library Path: C:\Lightroom Catalogs\LR5\LR5.lrcat

      Settings Folder: C:\Users\Maciek\AppData\Roaming\Adobe\Lightroom

       

      Installed Plugins:

      1) Behance

      2) Canon Tether Plugin

      3) Facebook

      4) Flickr

      5) Leica Tether Plugin

      6) Nikon Tether Plugin

       

      Config.lua flags: None

       

      Adapter #1: Vendor : 1002

          Device : 6738

          Subsystem : 21fa1458

          Revision : 0

          Video Memory : 1007

      Adapter #2: Vendor : 1414

          Device : 8c

          Subsystem : 0

          Revision : 0

          Video Memory : 0

      AudioDeviceIOBlockSize: 1024

      AudioDeviceName: Głośniki (ASUS Xonar DG Audio Device)

      AudioDeviceNumberOfChannels: 2

      AudioDeviceSampleRate: 44100

      Build: LR5x89

      CardID: 26424

      Direct2DEnabled: false

      GPUDevice: D3D

      MaxTexture2DSize: 8192

      OGLEnabled: true

      Renderer: AMD Radeon HD 6800 Series

      ShaderModel: 11.1

      Vendor: AMD

      VendorID: 4098

      Version: 1002:6738:21fa1458:0000