1 Reply Latest reply on Jul 16, 2014 3:08 PM by Larry G. Schneider

    Adobe InDesign crashes frequently (Win8.1pro, CS6 Design Standard)

    connorwahl

      I am experiencing an issue with Adobe InDesign. It crashes frequently, 3 or 4 times over an 8 hour work day. There doesn't seem to be a pattern in the crashes, it isn't when I'm doing anything specific, it just happens seemingly randomly.

       

      The computer is an HP laptop with Windows 8.1 Pro with Media Center 64bit installed.

      CPU: AMD A10-5700 APU with Radeon HD Graphics

      RAM: 8GB DDR3

      Video: AMD Radeon HD 7000 Series

      Hard drive: 1TB ST1000DM003-1CH162

       

      The error message I get looks like this:

      inDesignerror1.PNG

       

      In the Application error logs some examples of the errors I get:

       

      Application Error EventID 1000

      Faulting application name: InDesign.exe, version: 8.0.0.370, time stamp: 0x4f72c3ee

      Faulting module name: APPFRAMEWORK.RPLN, version: 8.0.0.370, time stamp: 0x4f72c565

      Exception code: 0xc0000005

      Fault offset: 0x000095d9

      Faulting process id: 0x13f4

      Faulting application start time: 0x01cfa10dda939576

      Faulting application path: C:\Program Files (x86)\Adobe\Adobe InDesign CS6\InDesign.exe

      Faulting module path: C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\APPFRAMEWORK.RPLN

      Report Id: ca505e87-0d0f-11e4-beec-78e3b5bd3187

      Faulting package full name:

      Faulting package-relative application ID:

       

      Application Error EventID 1000

      Faulting application name: InDesign.exe, version: 8.0.0.370, time stamp: 0x4f72c3ee

      Faulting module name: TEXT EDITOR.RPLN, version: 8.0.0.370, time stamp: 0x4f72ca9c

      Exception code: 0xc0000005

      Fault offset: 0x00020c18

      Faulting process id: 0x7f0

      Faulting application start time: 0x01cfa100017af7ca

      Faulting application path: C:\Program Files (x86)\Adobe\Adobe InDesign CS6\InDesign.exe

      Faulting module path: C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\TEXT EDITOR.RPLN

      Report Id: 530e8219-0d00-11e4-beec-78e3b5bd3187

      Faulting package full name:

      Faulting package-relative application ID:

       

      Application Error EventID 1000

      Faulting application name: InDesign.exe, version: 8.0.0.370, time stamp: 0x4f72c3ee

      Faulting module name: Public.dll, version: 8.0.0.370, time stamp: 0x4f72ca9c

      Exception code: 0xc0000005

      Fault offset: 0x001984c3

      Faulting process id: 0xfd0

      Faulting application start time: 0x01cfa0623ec79371

      Faulting application path: C:\Program Files (x86)\Adobe\Adobe InDesign CS6\InDesign.exe

      Faulting module path: C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\Public.dll

      Report Id: d2b51e3a-0c6e-11e4-beeb-78e3b5bd3187

      Faulting package full name:

      Faulting package-relative application ID:

       

      I have read about this issue and have tried clearing user preferences, disabling live preflight, running adobe updates, and I have done a complete uninstall, run the CC cleaner tool, and reinstalled CS6 Design Standard. The issue still persists.

       

      Some more insight or suggestions for a solution would be much appreciated.

       

      Thanks.