What version of Premiere Elements are you using and on what computer operating system is it running?
Assuming for now you are aiming at DVD-VIDEO on DVD disc and not AVCHD on DVD disc.
We can try at least 3 different approaches to restore Premiere Elements burner location recognition for your DVD/CD burner (assumed not Blu-ray DVD burner).
For now, I am going to assume Premiere Elements 12 on Windows 7, 8, or 8.1 64 bit.
1. Delete the Adobe Premiere Elements Prefs file and, if necessary, the whole 12.0 Folder in which it exists.
Local Disk C
and in the 12.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then you delete the whole 12.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.
2. Deactivate the program from within the opened project - in version 12, Expert workspace Help Menu/Sign Out. Then uninstall the program via the usual Control Panel route. Next do a ccleaner run through (regular cleaner and registry cleaner parts) to get rid of leftovers from incomplete uninstalls and reinstalls.
Finally reinstall the program with the antivirus and firewall(s) disabled.
3. Refresh the DVD drivers.
We will be watching for your results.
Add On...at the onset, please assure that the issue still exists with the antivirus and firewall(s) disabled.
My Premiere Elements is 10. Windows 7 Home Premium; service pack 1.
Processor AMD A6-3620 2.20 GHz w/ 6.00 GB 64bit OS. Yes on the DVD-video
Thanks for the reply with the follow up information.
Please give the suggestions in post numbered 1 a try, and then let us know if any of them resolved your burner not recognized issue.
From what you wrote I am understanding that the DVD/CD burner was recognized before by Premiere Elements 10 but not now. That is
promising news from a troubleshooting point of view.
Even though Premiere Elements is not recognizing your burner at this time, is Windows recognizing it. Do you see the drive under Computer?
Looking forward to your follow up.
Yes, it does recognize it under COMPUTER. The drive function works for
all except the Premiere Elements recognizing it.
Did you add any new disc writing software since things last worked properly?
Are you able to write your DVD to a folder on your hard drive, and then use different software to write that folder to a DVD to make a playable disc?
Read http://forums.adobe.com/thread/1322583 for notes on installing Imgburn WITHOUT any toolbar add-ons... Set Imgburn to use the slowest burn speed your drive and media will use... I set my burn speed to 1x and let Imgburn adjust to the actual minimum
I asked about Windows recognition of the DVD burner since I ran into a situation where iTunes created a problem with regard to burner recognition in Windows related to Premiere Elements.
But, are you confirming that this is a "it worked before but not now matter" rather than a "it never worked before matter"?
Let us work through the suggestions to determine if any resolve the Premiere Elements burn recognition issue.
It is my understanding that your sole goal is to get Premiere Elements to recognize your DVD/CD burner, not use a possible burn to folder/ImgBurn workaround.
If you are in a time crunch for your burn to disc, then all well and good with the possible Premiere Elements burn to folder to get DVD-VIDEO files/ImgBurn for the burn to disc of those DVD-VIDEO files. We can provide a step by step (if necessary) on how to do that, but I would encourage you to factor in or out your burn to disc issue.
The burn to folder is not going to solve your Premiere Elements burn to disc or Premiere Elements burner recognition. All it is going to do is tell you whether or not the Premiere Elements built in software can generated DVD-VIDEO files.