2 Replies Latest reply on Jul 29, 2014 7:34 AM by drcrutchfield

    Can't see Presenter 10 tab in 2013 PowerPoint. PowerPoint Suddenly stops.

    nursiepoo

      I have installed Adobe Presenter 10 on my PC which is using Windows 8.1. It said I had successfully installed the program. I went into Powerpoint 2013 and fund the plug in and activated it. I cannot see the Presenter tab in the PowerPoint and then the PowerPoint suddenly stops working. I have reactivated the plug in repetitively with the same problem. I have re-installed the Presenter 3 times. I would be very grateful for any assistance with this matter. I know it is probably something simple I am ot doing correctly but I have been at this hours. Thank you.

        • 1. Re: Can't see Presenter 10 tab in 2013 PowerPoint. PowerPoint Suddenly stops.
          AJIT_M Adobe Employee

          Hi There,

           

          Please check in control panel and if Presenter is listed then uninstall it and check the removed preferences box during uninstallation.

           

          Then Go to C drive > users > username > Appdata ( hidden folder) > Local > Adobe and delete presenter folder if found any.

           

          Open registry editor and go to H Key CurrentUser > Software> Adobe and delete presenter folder if found any.

          Do the same under H Key Local Machine > Software > Adobe.

           

          Once you download Presenter 10 both files ( .7z and .exe ) and extracted the .7z file by running .exe then Adobe Presenter 10 folder will be created on your desktop which contains PresenterWin32 and Presenterwin64 folders. If you are using PowerPoint 2013 32 bit then go inside PresenterWin32 folder and run the setup.exe and vice versa.

           

          Regards,

          Ajit

          • 2. Re: Can't see Presenter 10 tab in 2013 PowerPoint. PowerPoint Suddenly stops.
            drcrutchfield

            I am running Windows 8.1; PowerPoint 2013 (64 bit) and Adobe Presenter v. 10.  I have had the exact issue as "nursie-poo" above.

             

            I followed the Adobe representatives comments, to the letter, and re-booted in between un-installs and installs.

             

            I still have the same issue.  When I Launch PowerPoint 2013, the Adobe Presenter tab does not show up.  I had this issue with Adobe Presenter 8, and 7, too.

             

            This issue has not been solved.

             

            Please contact me at jcrutchfield@atsu.edu