1 Reply Latest reply on Jul 17, 2014 2:47 AM by c.pfaffenbichler

    Startup crash on Photoshop and Illustrator, I would assume others also please help

    crazylatino25

      Don't know too much about computers or photoshop/illustrator but I did get the system info. if someone could break it down simply enough it would be much appreciated.

      Every time I startup either program they crash usually immediately or I might get a chance to click on something. Anyway heres the system specs and I hope someone could help me out.

       

      Thanks, Christian

       

      Adobe Photoshop Version: 2014.0.0 20140508.r.58 2014/05/08:23:59:59  x64

      Operating System: Windows 8.1 64-bit

      Version: 6.3

      System architecture: AMD CPU Family:15, Model:3, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2

      Physical processor count: 4

      Processor speed: 2495 MHz

      Built-in memory: 7389 MB

      Free memory: 5683 MB

      Memory available to Photoshop: 6391 MB

      Memory used by Photoshop: 70 %

      3D Multitone Printing: Disabled.

      Touch Gestures: Disabled.

      Windows 2x UI: Disabled.

      Image tile size: 1028K

      Image cache levels: 4

      Font Preview: Medium

      TextComposer: Latin

      Display: 1

      Display Bounds: top=0, left=0, bottom=900, right=1600

      OpenGL Drawing: Enabled.

      OpenGL Allow Old GPUs: Not Detected.

      OpenGL Drawing Mode: Advanced

      OpenGL Allow Normal Mode: True.

      OpenGL Allow Advanced Mode: True.

      AIFCoreInitialized=1

      AIFOGLInitialized=1

      OGLContextCreated=1

      glgpu[0].GLVersion="3.0"

      glgpu[0].GLMemoryMB=768

      glgpu[0].GLName="AMD Radeon HD 8650G"

      glgpu[0].GLVendor="ATI Technologies Inc."

      glgpu[0].GLVendorID=4098

      glgpu[0].GLDriverVersion="13.251.9001.0"

      glgpu[0].GLRectTextureSize=16384

      glgpu[0].GLRenderer="AMD Radeon HD 8650G"

      glgpu[0].GLRendererID=39179

      glgpu[0].HasGLNPOTSupport=1

      glgpu[0].GLDriver="aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atium d64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm6 4.dll"

      glgpu[0].GLDriverDate="20140423000000.000000-000"

      glgpu[0].CanCompileProgramGLSL=1