0 Replies Latest reply on Jul 17, 2014 1:01 AM by Coombsy24

    Premiere Elements  12 wont run on my laptop

    Coombsy24

      Hi,

       

      I have a new laptop and I've just installed  Premiere Elements 12 but it wont run. When I create a new project I see the following message and as you can see there are no clues to what causing the issue. Organiser works fine.

      I've run a windows update, installed the latest graphic and sound drivers, I've reloaded but nothing works.

       

       

      Capture.JPG

      OS NameMicrosoft Windows 7 Enterprise
      Version6.1.7601 Service Pack 1 Build 7601

       

       

      System Typex64-based PC
      ProcessorIntel(R) Core(TM) i5-4300U CPU @ 1.90GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)

       

       

      Installed Physical Memory (RAM)8.00 GB
      Total Physical Memory7.90 GB
      Available Physical Memory4.45 GB
      Total Virtual Memory15.8 GB
      Available Virtual Memory10.6 GB
      Page File Space7.90 GB
      Page FileC:\pagefile.sys

       

       

      [Sound Device]

       

       

      ItemValue
      NameIDT High Definition Audio CODEC
      ManufacturerIDT
      StatusOK
      Driverc:\windows\system32\drivers\stwrt64.sys (6.10.6499.0, 539.00 KB (551,936 bytes), 09/07/2014 13:41)

       

       

      [Display]

      NameIntel(R) HD Graphics Family
      PNP Device IDPCI\VEN_8086&DEV_0A16&SUBSYS_198F103C&REV_0B\3&E89B380&0&10
      Adapter TypeIntel(R) HD Graphics Family, Intel Corporation compatible
      Adapter DescriptionIntel(R) HD Graphics Family
      Adapter RAM(2,080,374,784) bytes
      Installed Driversigdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
      Driver Version10.18.10.3540

       

       

      I have got local Admin rights and more free hard disk space that I know what to do with.

       

      Thanks for any help you can offer.