1 Reply Latest reply on Jul 17, 2014 6:56 AM by thedigitaldog

    serial number not valid for LR5

    paulo tanaka

      hello all I am Brazilian and my computer is in Portuguese  bought the LR 5 here in japan and downloaded the LR in the adobe site  try turning the key to activate a message appears saying that the number is invalid which will

        • 1. Re: serial number not valid for LR5
          thedigitaldog MVP & Adobe Community Professional

          1. Make sure you have ADMIN privileges.

          2. Manually enter the serial number. Many people have an same issue (cut and paste) and there ends up being a leading or trailing space.

          3. Use zeros (no "o"s). Use ones (no "i"s)

          4. Make sure the serial number is for the version you actually installed, not an older version.