4 Replies Latest reply on Jul 17, 2014 5:47 PM by A.T. Romano

    E-mailed photos not reaching destination

    DCAINTLRE

      Hi,

      E-mailed photos not reaching destination
      . Can you help?

        • 1. Re: E-mailed photos not reaching destination
          John T Smith Adobe Community Professional & MVP

          How does that relate to Premiere Elements?

          • 2. Re: E-mailed photos not reaching destination
            A.T. Romano Level 7

            DCAINTLRE

             

            If you have Premiere Elements, then your question relates to Premiere Elements via the Elements Organizer that comes with it.

            And, as we know, Photo Email is an Elements Organizer feature found under the Elements Organizer Share/Photo Mail.

             

            What version of Premiere Elements do you have and on what computer operating system is it running?

             

            How far are you getting in the Photo Mail feature:

            a. Do you get your created photo mail and see the email with its active Send button ready for you to hit the Send button?

            b. If so, after you press the Send button, does the email appear to have been sent...even if you do not see a specific message saying

            message sent? To verify that the message was sent, in the Elements Organizer Find Menu, go to By History/Emailed to to confirm

            the sending.

             

            Have you checked with the recipients of your Photo Mail to make sure that your sending is not ending up in the recipient's email junk

            folder? Have you troubleshooted by sending a Photo Mail to yourself?

             

            What have you set up as Email Client in the Elements Organizer preferences?

             

            Please review and consider and then let us know the outcome.

             

            Thank you.

             

            ATR

            • 3. Re: E-mailed photos not reaching destination
              DCAINTLRE Level 1

              Premier Elements needs to more clearly explain how to use a server email alias. Your chat room tech did and now I can send pictures.

               

               

              Donald C. Anderson

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              • 4. Re: E-mailed photos not reaching destination
                A.T. Romano Level 7

                Donald C Anderson

                 

                Glad to learn from your post numbered 3, that your Elements Organizer Share Photo Mail opportunity is working.

                 

                But, I noted that you wrote "Your chat room". Please note that this is not Adobe. Rather user to user.

                 

                We are glad for the opportunity to be of assistance once provided with details that will help us to help you.

                 

                ATR