1 Reply Latest reply on Jul 17, 2014 9:51 AM by bob.treitman

    Send now files not being received properly


      Hi can anyone please tell me why when i send PDF files ( around 2.5mb) they are being received as a text only format and not as a document, please help as i rely on this for sending test files

      Thanks Mick Butcher

        • 1. Re: Send now files not being received properly
          bob.treitman Employee Moderator

          Adobe Send doesn't modify your files; it just stores them for you and makes them available to your recipients.

          Are you sure that the files you're sending have the .pdf extension? Some PDF readers will not properly display PDF files that don't have it.

          One thing to try is to open Adobe Reader and then attempt to open the files you're sending from Reader. If they are PDF files, they should display as such.