0 Replies Latest reply: Jul 17, 2014 6:28 PM by Why??? RSS

    My photoshop elements 12 suddenly turned into a trial version

    Why???

      My photoshop elements 12 worked fine until yesterday.  Then it suddenly turned into a "trial" version.  I have spent 4 frustrating hours trying to contact Adobe customer service and I always just come back to this, a "community forum" -- there is no real Customer Service.  Now when I log into my Photoshop Elements 12, it says that I have 29 more "free" days before it stops.  No one will tell me what is going on.  I purchased this package.  I have a serial number.  They have no right to just take it away from me!!!  And yet Adobe has no one at all to contact.  I posted this yesterday.  All the answers (from other users of Adobe products, not from staff) simply were useless or took me back to this forum.  How does one contact a staff member???  Why isn't there more on the internet about how bad Adobe's customer service really is -- I'll never purchase another Adobe product.  But I want to be able to use the Photoshop Elements 12 that I bought and paid for.