windows 7, ie 11, flash player will not run

[zarazgirl]

I have a newer computer (new to me, but refurbished) running windows 7 and internet explorer 11.  I have installed adobe flash player 5 million times, tried other browsers etc.  I show that flash player is installed and enabled however it still is not running when I verify that I have it.  Active x is off as well.  PLEASE HELP!!!

[pwillener]

What exactly means "not running"; what do you see instead of the expected Flash content?

[rian_j]

My best guess is that it started when we updated from flash 18 to 19 .       I have the same problem. Also dell.com does not recognize the refurbish to windows 7, the think my desktop is still XP Pro.           Yes , I think that we need a earlier version of Flash, pre 19.

Not sure if that was a question or an answer.