I have a similar problem and have found no useful information on the Adobe website... As a long term user of Adobe Photoshop, I am kind of shocked to see the lack of support for Presenter which should be a good and is a much needed program. It is beyond annoying that they are so nonresponsive... Even worse from what Troy says the techs are giving solutions that fault every other piece of software except their own. Give us all a break Adobe... do it right and support it fully.
After HOURS on the phone with Adobe people and them being completely useless i finally figure out why i am getting crashes when hitting record.
Presenter 10 doesnt work with Multi Monitor Setups (at least some of them)
Im not sure if anyone else has multi monitors and uses Presenter successfully but that was why mine crashes.
This amazes me quite honestly...Powerpoint by nature is designed to support 2 screens...1 for the presentation and 1 for the controls...for Presenter 10 to not support such a basic thing is absurd.
Come on Adobe you have been through 10 versions of Presenter and you cant get this right?
This is like removing the start bar from Windows!!!
This issue definitely stems from Adobe Presenter's lack of support for PowerPoint's Presenter view, which takes advantage of extended/multiple monitors.
However, there is an easy workaround, simply disable this option in PowerPoint.
Open PowerPoint….goto SLIDE SHOW ribbon….Uncheck the “Use Presenter View” option and choose “Primary Monitor” from the drop-down.
Now Adobe Presenter works fine.
THANK YOU. I am not the kind of person who can walk away from an unresolved problem like this and I'm grateful for your post. This completely resolved my issue after obsessing over it for 20 hours of uninstall/reinstall, checking chat rooms and adobe resources. No luck until I saw your post. Running 2013 Office x64 on a 2014 Asus Essentio tower, twin 24" HDMI monitors, Windows 8.1 Pro x64.