Exactly what is INSIDE the video you are editing?
Codec & Format information, with 2 links inside for you to read http://forums.adobe.com/thread/1270588
Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30 for screen shot instructions
Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
What computer operating system is your Premiere Elements 12 running on? For now, I will assume Windows 7, 8, or 8.1 64 bit.
A review of your camera's User Manual gives us a lot of answers about the properties of your video. But, your choices are important.
Your camera records AVCHD and "MP4". Which one of those formats are you trying to import into Premiere Elements 12?
The AVCHD is probably AVCHD.mts with Dolby Digital 2 channel and the "mp4" is probably AVCHD with a .mp4 file extension and AAC 2 channel audio.
For now, please confirm
a. your recording format as "AVCHD" or "mp4"
b. if both choices are giving you no audio when the particular file is imported into the Premiere Elements 12 project.
If you have not already, please update 12 to 12.1 via an opened project's Help Menu/Update.
Looking forward to your follow up.
win 7 home premium 64bit.
500 Gb hdd
premiere elements version 12.0(20130903.main.557123)
There are updates offline,
PC is not connected to the Internet.
imported file .mts
I imported the file with the program of your camera. m2ts but no audio
I tried it with cyberlink powerdirector video and audio ok,
but would prefer to use premiere
recording format: avchd 1080/50i
thanks for your help
If you are recording AVCHD (.mts file extension) as 1080 50i, then your project preset should
Please download the GSpot Codec Utility and let us know what the readout says for Audio Codec, Name, and Status
as well as Video Codec, Name, and Status.
Let us focus on how you are importing the file into Premiere Elements, even though you are not have any problems with
alternative video editor with different requirements.
1. You are starting out with AVCHD.mts and probably Dolby Digital audio. Please find out if that is really Dolby Digital and
if it is 2 channel or 5.1 channel. If it is 5.1 channel, then your project preset will be
Full HD 1080i25 5.1 channel
What happens if we take the camera's software out of the equation and just import the AVCHD.mts to the computer
and then into Premiere Elements Expert workspace with its Add Media/Files and Folders/Project Assets from where you drag the file
to the Timeline?
Do you know the details of what the camera's software is doing to the AVCHD.mts? Is it just changing its file extension to .m2ts or others?
Let us see what information we can put together as mentioned above.
Thanks for the follow ups.
I tried to convert file with freevideo converter,
maintained the original quality and changed audio format.
result premiere elements does not load audio ac3
can I add ac3 codec??
What version of QuickTime and Windows Media Player do you have on your computer? What other players besides them might be on your
You should not be having issue with ac3 (Dolby Digital audio codec) as part of the AVCHD.mts original file from the camera.
If you shoot some footage with the camera's "mp4" setting, do you have the same problem with audio
when you take that footage into Premiere Elements?
Also, please look at renaming your AVCHD.mts file's file extension from .mts to .mp4 and let us know if that impacts the audio
issue of the file when it is imported into Premiere Elements.
There are numerous online sources for a ac3 codec but I do not think we are ready for that yet. And, remember, you have the CyberLink
software on the same computer and are not having any problems with it and your AVCHD.mts with its Dolby Digital audio.
Please review and consider.
quickTime is 7.7.5
windows media player is 12.0.7601...
I made 3 recordings with 3 options of camcoder: avchd, iframe, mp4
I hear the sound in mp4, iframe
in avchd nothing, only video.
I renamed AVCHD.mts file's file extension from .mts to .mp4 (no audio)
in quicktime, windows media player, vlc, I hear the sound
Is it possible to send (via Dropbox link in a post in your thread) a small sample of the AVCHD.mts that does not have sound in Premiere Elements?
Please advise and then we can decide what next.
Thanks for the AVCHD.mts file sending. I am not having any problems with using it in Premiere Elements 12/12.1 Windows 7 Professional SP 1 64 bit. Sound is fine.
I am reluctant to suggest you download any codecs for this unless absolutely necessary - last resort. But, I am wondering if the difference between us in your Windows 7 Home Premium and my Windows 7 Professional? Please check out this 2010 online link about AC3 and Windows 7.
Would you consider download and installing the tryout Premiere Elements 12 from the following web site? You just need to read and carry out the "Note: Very Important Instructions" at that web site so that you do not run into Access Denied message.
If that does not work, then I would take the chances with the AC3 codec download. Codec downloads installs can be the answer but can also have complications associated with them.
Please review and consider.
Thanks for the file sending it was very helpful to the troubleshooting.
I think the problem was my os
I did maintenance on my os, I reinstalled premiere elements
and now everything is ok
This topic is resolved
Great job of sorting through the troubleshooting details and resolving your issue.
Your follow up was appreciated by all.
Thank you and best wishes moving forward.