2 Replies Latest reply on Sep 5, 2017 11:03 AM by zalgon26

    how do I recover files after an unexpected crash on adobe premiere elements?

    bhutibond Level 1

      Hi,

      so I use Adobe Premiere Elements 12 on a Mac OS X version 10.7.5. I was editing a project when I got a warning about my start up disk being 'almost full'. I ignored it and continued working. A couple of minuted later elements 'crashed unexpectedly'. I had done a lot of work on that particular project and desperately need to recover it. When I open the project in elements now it shows me the work I had completed the last time I edited the project, but none of the stuff I was doing before the crash.

       

      Is it possible to recover the files? Please help!

      Thank you

        • 1. Re: how do I recover files after an unexpected crash on adobe premiere elements?
          A.T. Romano Level 7

          bhutibond

           

          Were you working with the AutoSave feature on? If so, have you tried to open the latest of the AutoSave files by right clicking it, selecting Open With, and then Premiere Elements 12 (that is the Premiere Elements 12 Windows way). Does that work for your with Premiere Elements 12 Mac?

           

          The AutoSave feature has two components - one defines how many "snapshots" of the project you will have at a given time and the other defines how often the snapshot will be taken. When the number of snapshots exceeds the number of "how many snapshots of the project you set for a given time", the oldest will be bumped off and so on goes the process - new, bumping off oldest one.

           

          From what you wrote, it sounds like you are working off the latest AutoSave. If so, how many other AutoSaves do you have besides the one you opened?

           

          See Edit Menu/Preferences/AutoSave.

           

          ATR

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          • 2. Re: how do I recover files after an unexpected crash on adobe premiere elements?
            zalgon26 Level 1

            this worked for me and saved hours of re-do time. Thank you.

            The path to the auto save files is (in PE13 on Windows) ProjectFolder\Adobe Premiere Elements Auto-Save\