7 Replies Latest reply on Dec 21, 2014 5:59 PM by Bob Somrak

    original serial number when upgrading from Trial version

    Prinze

      Hi,

       

      I just bought LR 5.5 because my Trial version was over. When trying to put in the serial number, it says "This is an upgrade serial number. The serial number for your previous version of Lightroom is also required." I do not have the original serial number. Am I missing something here?

       

      I had bought Lightroom 5 stand alone and the email I got says I bought following:

       

      Photoshop Lightroom iconAdobe Photoshop Lightroom 5

      US$79.00

      Upgrade, Mac/Win, English, Download

       

      Is it not the right version to buy?

       

      Thanks.