Please give details.
Just how did you update to ACR 8.5?
What do you see under About Plug-in > Camera Raw?
Have you tried re-installing?
What exact version of Photoshop CS6? Photoshop 13.point what? What OS?
If you give complete and detailed information about your setup and the issue at hand, such as your platform (Mac or Win), exact versions of your OS, of Photoshop and of Bridge, machine specs, what troubleshooting steps you have taken so far, what error message(s) you receive, if having issues opening raw files also the exact camera make and model that generated them, etc., someone may be able to help you.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
I updated camera raw through Adobe.....the check for updates under the "Help" wasn't an option to click when I realized I needed to update camera raw.
I already stated what error message I get with I click on Camera Raw plug in. Same message. Both ways.
I have CS6 13.6. Which is the most recent.
I did try to reinstall and it did nothing. I also restarted photoshop, and my computer a few times.
And I'm on a MAC.
I updated camera raw through Adobe....
How? We need to know that.
You see, if you did it manually, several things could have gone wrong: you could have downloaded the ACR 8.6 plug-in meant for CC instead of the ACR 8.6 plug-in meant for CS6; or you could have installed it in the wrong location (a very common mistake); or you could have neglected to remove the old plug-in and ended with two ACR plug-ins, etc. etc.
It is also vital to know the exact version of your mac OS X.
Welcome to the Mac world. (Typing MAC for Mac is a dead giveaway that you're new to Macs. )
I'm not new to Macs as I've had apple products my entire life. I am not sure, but I think that you're trying to be helpful, but you're coming off extremely condescending, rude and really unhelpful and I'd no longer appreciate your 'help'.
I hope there's someone else out there willing to help me and not be rude?
Show us a screenshot of the error message and describe a little more of the context in which you get it.
The phrases you're using are confusing. "Updating through Adobe" means what, exactly? Tell us the steps you're doing. Things like I started up Photoshop, clicked on Help / Updates. or clicked on Plug-in / About Camera Raw. Or clicked on a link such-and-such (include the link) and downloaded the plug-in installer from here (include the website name), etc. And the plug-in isn't something you click on, usually. The file that is the installer package for the plug-in might be something to click on, or a menu item saying to open something in Camera Raw might be something to click on.
Until we understand what you're seeing or what you're doing it's hard to help.
…Until we understand what you're seeing or what you're doing it's hard to help.
That's exactly what I've been saying—or trying to say, anyway.
…you're coming off extremely condescending, rude and really unhelpful and I'd no longer appreciate your 'help'.
…someone else out there willing to help me and not be rude?
I'll call you on this Melodie.bos:
Please show me where I did that, ASAP. Otherwise, all those pejorative adjectives you used apply directly to you, maybe uncouth too.
If you don't like the replies you get, you're entitled to your money back: $0.00.
Here's an excerpt from that link to the FAQ I provided in #1:
• Do not be abusive or aggressive in your tone
An aggressive or abusive sounding post will often evoke an aggressive or abusive and unhelpful reply.
Remember, you are requesting help from other users, just like you, who are giving their time free of charge. No one is under any obligation to answer your question.
I have not read anything rude or condescending about any of the replies that have been given to you. While it may be true that you have been using Mac computers all your life, the terminology that you are using to describe your installation of Camera Raw is not entirely descriptive and seems suspect. It is easy to install incorrectly and cause the problem you are seeing. I have no suggestions other than to read the responses carefully and try to answer the questions completely. If you will do this I'm sure someone will be able to help you, including the person you seem to be upset with.
…If you will do this I'm sure someone will be able to help you, including the person you seem to be upset with.
Thank you for your vote of confidence, Jim. It means a lot coming from you. And you're right on your prediction: of course I would help if given enough details.
Well, I have discovered that no matter how clearly I try to write, it's often difficult to convey what I really mean. Communicating on these forums seems so straightforward. But when people fail to use terminology that we are accustomed to, it can quickly turn into a whole thread of misunderstood questions and answers. So it's a good idea to try to clarify. And it's clear that you were trying to do just that.
Yeah, but I didn't include the part about them being a newbie as indicated by spelling Mac as MAC.
Well, I find nothing offensive about that, ssprengel. A Mac user who writes MAC is simply beyond comprehension, unless that person happens to be a rank beginner and a newbie Mac user. There's no offense meant, and none should be taken—unless the person is deeply embarrassed by the faux pas that she feels compelled to insult the user trying to help.
If that had not been my firm belief, I would not have referenced it.
…and of course we must remember that you're not a Mac user, at least not primarily.
I really like how you're assuming I'm female. Nice one, station.
Mac system 10.6.8
I mean, I went to the adobe product, Photoshop website where it has the camera raw update link, and did it that way...as I previously stated. Then I downloaded it. Then I opened it under my downloads folder, you know, where it downloads to. Then I double clicked it to open it. After that, I proceeded to follow the photoshop update file and let it download. The Update under Help was not an option as it was greyed out. Hence why I had to go to the ADOBE PRODUCT WEBSITE. As previously stated, I don't know how else I'm supposed to get the camera raw update.
Clicking on Plug-in / About Camera Raw causes the following error message...as previously stated. The same message that also pops up when I try opening a CR2 file...as previously stated. Did I phrase things so they're not so confusing?
Finally enough information to diagnose the issue: you need at least OSX 10.7.5 to install ACR 8.4 and ACR 8.5. The newest you can use on your older OS is ACR 8.3.
If the camera you need support for is old enough to be supported by ACR 8.3 then you can use this manual procedure to put that version on your computer:
I really like how you're assuming I'm female…
Guess I was misled by the "Melodie" part of your user ID and the bitchiness in your posts, Melodie.bos, sorry. No offense meant.