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unable to update Lightroom 5.2 for WIN 7 - PC

New Here ,
Jul 20, 2014 Jul 20, 2014

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I recently bought Lightroom 5.2 (build 922700) and installed it on my Win 7 PC.

Each time I use it I get the message saying New software for Lightroom is available.

When I go to the site Adobe - Lightroom : For Windows : Adobe Photoshop Lightroom 5.5  the only option seems to be to download the new program, which I do, but then it says there is an application error. It happens on both the laptop and desktop.

Not sure what the problem is???

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Community Expert ,
Jul 20, 2014 Jul 20, 2014

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you see an error message when trying to install lr 5.5?

attach a screenshot of the error message, FAQ: How do I capture and post a screen shot or... | Adobe Community

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New Here ,
Jul 20, 2014 Jul 20, 2014

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Hope this workslightroomNotLoading.gif

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Community Expert ,
Jul 20, 2014 Jul 20, 2014

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check the file size of that exe.  it should be 920.3MB

if it's not, redownload.

if it is, use a different browser to download

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New Here ,
Jul 21, 2014 Jul 21, 2014

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Tried downloading again for the desktop on both IE and Firefox with same results. For some strange reason the update worked on the laptop???

I'll see if I can copy the laptop file for the desktop.

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Community Expert ,
Jul 21, 2014 Jul 21, 2014

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that's reasonable.  sometimes using a usb stick to transfer the installation file is the quickest way to get an uncorrupted file.

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New Here ,
Jul 21, 2014 Jul 21, 2014

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The file from the laptop worked on the desktop and now both have Lightroom 5.5, However it's very odd that I had problems.

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