3 Replies Latest reply on Jul 21, 2014 8:32 AM by ssprengel

    Serial Number Support

    Olof Molinder

      Hi

       

      I bought system disc at Swedish "Webhallen".  Serial number at box i s not accepted fro the downloaded version (no disc reader at my MAC)

        • 1. Re: Serial Number Support
          ssprengel Adobe Community Professional & MVP

          Is Webhallen an Adobe Authorized Reseller, or a place to buy pirated software?

           

          Is what you’re trying to enter a serial number?  LR serial numbers are 24 digits (numbers) and start with 1160-

           

          Could what you’re entering be a redemption code that needs to be converted to a serial number?

           

          Here is some more information about serial numbers and redemption codes:

           

          http://helpx.adobe.com/x-productkb/global/find-serial-number.html

          • 2. Re: Serial Number Support
            Olof Molinder Level 1

            Hi   ssprengel

             

            1     How dare you starting  with an insulting question? Trading international means you need to learn act international and leave your backyard!

             

            2     I have a Adobe box from Germany and serial number lightroom ret starting with 1160  (24 digits)

             

            3     I also have a receipt relevant for my financial records

             

             

            regards

             

            Olof Molinder

             

            Ny adress

            Torsgatan 41

            113 62 Stockholm

             

            olof.molinder@omva.se

            www.omva.se

            telefon +46 70 635 15 94

            SKYPE olofmo

             

             

             

            21 jul 2014 kl. 16:49 skrev ssprengel <forums_noreply@adobe.com>:

             

             

            Serial Number Support

            created by ssprengel in Photoshop Lightroom - View the full discussion

            Is Webhallen an Adobe Authorized Reseller, or a place to buy pirated software?

             

             

            Is what you’re trying to enter a serial number?  LR serial numbers are 24 digits (numbers) and start with 1160-

             

             

            Could what you’re entering be a redemption code that needs to be converted to a serial number?

             

             

            Here is some more information about serial numbers and redemption codes:

             

             

            http://helpx.adobe.com/x-productkb/global/find-serial-number.html

             

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            • 3. Re: Serial Number Support
              ssprengel Adobe Community Professional & MVP

              I cannot judge the legitimacy of the website due to it being in Swedish, even when translated by Google Translate, so I asked what your judgment of it was.  There are plenty of pirate-selling websites in English, as well.

               

              Now I will dare to suggest you contact the seller regarding a non-working purchase.

               

              Or you can chat with Adobe about it and see what they say. The link to the chat service, here in the US, is just below the link to the forums.