6 Replies Latest reply on Sep 16, 2014 11:38 PM by Jon-M-Spear

    CC 2014 smart object selection crash

    Jon-M-Spear Level 4
      • Windows 7 64
      • 24 Mb Ram on Xeon hex core
      • GFX : Geforce 680 - latest driver
      • Wacom Intuos 3 - latest driver
      • Image: 16 bit PSD 19x13 inches @240 dpi (456 MB)

       

      When selecting an area in a smart object and copying it to a new layer, Photoshop CC 2014 displays the dialogue that it has stopped working.

       

      The faulting module is Photoshop.exe version 15.0.0.58  Exception code: 0xc0000005.

       

      Photoshop CC does not crash when carying out the same procedure.

       

      UPDATE:  in fact, it's crashing on pretty much every function in 16 Bit mode.  I've tried several images to ensure that the original occurrence wasn't with a corrupted image.

       

      All suggestions greatly appreciated.

       

      Thanks.

        • 1. Re: CC 2014 smart object selection crash
          Level 7

          What does the detailed crash report say? (check the system event viewer)

          • 2. Re: CC 2014 smart object selection crash
            Jon-M-Spear Level 4

            Hi Chris

             

            It's an application error...

             

            Faulting application name: Photoshop.exe, version: 15.0.0.58, time stamp: 0x536b438e

            Faulting module name: Photoshop.exe, version: 15.0.0.58, time stamp: 0x536b438e

            Exception code: 0xc0000005

            Fault offset: 0x00000000012d8120

            Faulting process id: 0x166c

            Faulting application start time: 0x01cfa579a3b2a815

            Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe

            Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe

            Report Id: fe67e94d-116d-11e4-b23d-d067e5e73dea

            • 3. Re: CC 2014 smart object selection crash
              Jon-M-Spear Level 4

              Capture.JPG

              Capture1.JPG

              This issue has not resolved itself.  Photoshop CC 2014.1.0 is now so unstable that I cannot use it.     

               

              The "Photoshop has stopped working" dialogue seems to be invoked when selecting areas .  I think my original post observation that it was a smart object error was wrong.  It seems to be more general. 

               

              The vertical red lines appear when reversing the history state.  I have updated the nVidia GTX 680 driver to 340.52 and changed the graphics processor settings from "advanced" to "normal"

               

              Files are 16 bit RGB, 300 MB.

               

              Here is the Windows crash data

               

              Event Data

               

              Photoshop.exe

                 15.1.0.148

                 53d97a8f

                 Photoshop.exe

                 15.1.0.148

                 53d97a8f

                 c0000005

                 00000000012ed732

                 574

                 01cfd18fdc816d67

                 C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe

                 C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe

                 cd397a34-3d83-11e4-998a-d067e5e73dea

               

              All suggestions extremely welcome.

              • 4. Re: CC 2014 smart object selection crash
                Jon-M-Spear Level 4

                I've noticed people experiencing similar errors.  A suggested solution is to change the cache levels from 1 to 4 - which I have now done and am testing stability.

                 

                Why did CC 2014 change the default cache level 4 to 1?  Mine has been 4 for as long as I can remember.  I didn't think to check that it had been changed.

                • 5. Re: CC 2014 smart object selection crash
                  Level 7

                  The default cache levels were not changed in Photoshop. That is a setting you would have had to change yourself.

                  • 6. Re: CC 2014 smart object selection crash
                    Jon-M-Spear Level 4

                    This is something I have never had reason to alter downwards from the default setting - and I am going back absolute years, Chris.   Possibly since v3.  Hence my tardiness in identifying the problem since first installing CC 2014 .