1 Reply Latest reply: Jul 21, 2014 10:36 AM by John T Smith RSS

    Problems after Update

    TVPOA Chan3 Community Member

      Last night I attempted to update AME & PPcc.

      I got the message "Unable to update all items CSXS Infrastructure Error code U44M1p7"

      There was no indication of what action to take.So i proceeded without rebooting.

      I then ran an encode to MPG2 DVD. The encode seemed much slower than normal so I rebooted.

       

      Big Mistake!!!

       

      Now altho PP seems to be working, AME comes up with "Encountered error will close".

      This occurs whether the AME is opened by Export from PP or attempting to open the file by double clicking the EXE.

      Judging by the info by hovering over the EXE files neither program has been updated.

      AME shows a version 7.2.2.29 and modified date of 3/24/2014.

      PP shows a version 7.2.2.23 and modified date of 3/21/2014.

      I am running Win 8.1 on a HP computer with an Intel i5 & 8gb ram

       

      Please advise.

       

      BTW just before this occurred the AME was in the mode where it would always encode to audio only and produce xxx.aac files.

      I had that problem on another computer about a month ago and at that time updating solved the problem.

       

      Thanks I hope!