You are complaining to the wrong people. This forum is not "Adobe". We are all just users like yourself. Did you post your question on this forum? What was the problem? Did you receive any answers at all from this forum?
Thanks Jim for your input. Indeed I realize this is a forum of users like myself. I was merely expressing my frustration at being unable to connect with a support person /help at adobe re my issues... all roads lead here . And yes I did post a question yesterday , nobody responded.
After reinstalling at least half a dozen times completely cleanly uninstalling/ backing up presets and photos. It works.
I have never had a problem updated before. As everything moves to creative Cloud I do wonder if there are bugs that caused my issues? Anyways thanks for taking the time to respond, have a great day- Kathy
I don't know about others. But the reason I would not have replied to your question is that I'm not part of the creative cloud. Not that I would make any difference in your case. I just refrain from trying to help because I'm totally unfamiliar with the problems involved.