0 Replies Latest reply on Jul 21, 2014 10:57 AM by mikedion006

    Constand InDesign Crashing in a Mixed Server Environment and Undeletable Lock File


      Hello All,

      I have been running into a lot of problems with InDesign recently. I have been working on a 14 MB .indd file with approximately 50 MB of linked files with it. ID will crash with other files open, so it doesn't seem to be file specific. Here are some details about our operating environment:

      All files are located on a server running Mavericks with Server 3.0

      I am using ID CC 2014 on Windows 7

      2 other people are using OSX Mavericks and using ID CC 2014


      I will typically have this file open for hours at a time, making occasional changes and updates. Every once in a while I get a windows dialog message that says "The network connection was lost for the file "\\FILEPATH HERE", or the file was modified by another process."

      I have checked with my colleagues and they are nowhere near this directory and yet this error occurs.


      After I click OK on this box, a crash box occurs for InDesign saying that I must close it. The error details are as follows:


      Problem Event Name:                          APPCRASH

        Application Name:                             InDesign.exe

        Application Version:                 

        Application Timestamp:                     5362b4ea

        Fault Module Name:                          FONT MANAGER.RPLN

        Fault Module Version:              

        Fault Module Timestamp:                  5362b876

        Exception Code:                                  c0000005

        Exception Offset:                                000000000006a0f5

        OS Version:                                          6.1.7601.

        Locale ID:                                             1033

        Additional Information 1:                  0998

        Additional Information 2:                  0998b8aed818f5b46fe692b8d296550c

        Additional Information 3:                  8c1d

        Additional Information 4:                  8c1d1fbc0c17035401f6ecee77ab41da


      Problem Event Name:    BEX64

        Application Name:    InDesign.exe

        Application Version:

        Application Timestamp:    5362b4ea

        Fault Module Name:    StackHash_1dc2

        Fault Module Version:

        Fault Module Timestamp:    00000000

        Exception Offset:    0000000000000000

        Exception Code:    c0000005

        Exception Data:    0000000000000008

        OS Version:    6.1.7601.

        Locale ID:    1033

        Additional Information 1:    1dc2

        Additional Information 2:    1dc22fb1de37d348f27e54dbb5278e7d

        Additional Information 3:    eae3

        Additional Information 4:    eae36a4b5ffb27c9d33117f4125a75c2


      These errors occur at random intervals, and sometimes when links are updated in AI or PS. Is there a connection there?

      In addition to this, I can no longer reopen the file, as the crash causes the ID lock file to remain there, giving no access to the .indd file. I cannot delete this file unless the administrator of the server deletes the file.

      Does anyone have any insights into these problems? Thank you in advance.