Are you getting any error messages?
Have you previously installed this product on 2 machines. If yes, you must deactivate one from the Help menu.
See these help articles. If nothing works, use online chat at the bottom of link #2 to reach customer support.
Try the following:
- Visit www.adobe.com
- Click the MENU link near the upper-right
- Click the ABOUT ADOBE link near the upper-right
- Click the Contact Us link.
There are some phone numbers there you could try. I imagine if you call Sales and say you're having a problem they might be able to transfer you to a support line, though I haven't tried it myself.
I don't think there's much help we can give you here on the forum with that particular problem, unfortunately.
The other machine is not currently in use, although I do have it. If I
delete photoshop there, will the other install work?
I didn't see a choice of two on the help menu, in fact, I didn't see a help
menu referencing anything but the new one?
The old computer is not on line, so how is that one affecting the current
I would appreciate it if you could give me a working phone number. I have
spent a considerable amount of
time searching for one on the web sites.
Nice try, BUT>>>>
Phone support is not available for CS2 any longer. Any other ideas??