Moving to the Premiere Elements forum
Adobe license allows TWO activations... so you will need to DE-activate on old laptop before using on new laptop
Just wanted to elaborate on the distinction between "Deactivate" and "Uninstall" in your situation.
You have 2 computers with Premiere Elements 11 now activated installed, a desktop and older laptop.
In order for you to install and activate this same Premiere Elements 11 purchased serial number on a third
computer (new laptop) you need to:
a. Go to your desktop OR older laptop computer and the Premiere Elements 11 program Help Menu/Deactivate
to select and deactivate the program. You do not have to uninstall the program unless you want to. Deactivate
and uninstall are not the same thing.
b. Then install and activate this same Premiere Elements 11 purchased serial number on the new laptop.
c. If you ever need to open a deactivated Premiere Elements 11, then open it and apply the purchased serial number which
will take if you have the serial number activated on no more than 2 of your computers.
From what I understand of the Adobe Licensing agreement, in your case, you are not allowed to use Premiere Elements 11 on the desktop and
new computer (your two activated installs) at the same time.
Any questions or need clarification, please do not hesitate to ask.
Thanks for this reply. Very clear explanation.
I'll give it a try today... see how that goes.
Was looking for that, couldn't find it yesterday.
We will be watching for your results.
Just a note. Typically Adobe Chat supports just the current version which is at this time Premiere Elements 12.
But, when the user gets into a situation where an activated Premiere Elements is trapped in a computer that will
no longer work or you get message saying that you are trying to activate more than 2 for the same purchased serial
number when you are not, Adobe Chat has been coming to the rescue whether current version or not.
Am there as far as Premiere is concerned. Desactivated on old laptop, installed and activated on new one. So check that.
However, as I am trying to do the same with Photoshop Elements, I run into the problem that it will not open anymore on the old latop. So cannot desactivate it there before installing on new laptop.
Any tip on that is welcome, but I'll also try the chat.
What computer operating system is involved for the old laptop?
You may want to try the approach of renaming the SLCache Folder and SLStore Folder as described for version 12 in the blog post.
The SLCache Folder and SLStore Folder renaming was a life saver for me with my Photoshop Elements 12 Windows 7 64 bit and my
would not open Photoshop Elements 12 Editor issue. The approach should be applicable to Photoshop Elements 11 Windows 7 64 bit as well.
But, I do not see that you mentioned computer operating system for your computers.
The situation could be tricky with Adobe Chat on getting that Photoshop Elements 11 deactivated by it on the old computer since the computer
is not crashed closed. It is just that Photoshop Elements 11 will not open so that you can deactivate it. So, choose your words carefully
when you contact Adobe Chat, pointing out that you want to deactivate Photoshop Elements 11 and are not asking for troubleshooting on how
to open the program on the computer.
Please let us know the outcome.
Am on Windows 7, trying to open photoshop elements 10, 64 bit system.
Strange thing is: i've been working with this combination for years without any problem, and just when I need to deactivate it, I can't get in anymore.
Would this have to do with me deactivating and uninstalling Premiere Elements earlier today?
I don't think it should, but strange.
Error message i'm getting is: unable to continue becaus eof a hardware or system error. sorry but this error is unrecoverable.
You could try this.
On the old computer, uninstall Photoshop Elements 10 from the Control Panel/Programs, followed by a free ccleaner run through (regular cleaner and registry cleaner parts) and then reinstall with antivirus and firewall(s) disabled.
Once you have Photoshop Elements 10 installed, hopefully it will open so that you can deactivate it via the Help Menu/Deactivate. This should be OK since all is on the same computer.
Did the blog post maneuvers work for you with Photoshop Elements 10? That blog post information could possibly be applicable to 10 as well as11, and 12.
We will be watching for your progress.
So, ended up spending quite some time with our friends from the live chat ;-)
In the end, they advised to just install the programme from CD on the new computer and they would solve the issue of reactivation for me. To be honest: not sure what they did on their end, but it looks like the programme is working now. I'll have to see if this remains the case if I use it more intensively in the coming weeks. Hope so. Now they say all I need to do is uninstall on the old laptop.
I also checked the programme works on the desktop and that also seems to be fine.
So cautiously optimistic, I guess it the right way to describe it.
They've been helpful even though it is an old programme, so that's nice too.
Thx for your help and your tips and solutions. I hope I won't need them, but in case it goes wrong in the coming weeks, i'll come back to them!
Thanks for the update with the good news of progress.
Adobe Chat has come to my rescue a few times in this type of situation. Great group. I suspect that they have access to a Server where they can eliminate one of the activations so that you can install that same purchased serial number on your other computer with Premiere Elements so that you can keep the activation count to 2.
Since Premiere Elements 10 on the old laptop was not working before and is now deactivated by Adobe Chat, it would be a good idea to uninstall it, do the ccleaner run through. When and if you do decide to use version 10 on the old computer again (provided you are within the activation count of 2), please let us know the outcome.
Please do not hesitate to ask questions and to ask for clarification.