From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•You MUST use an account with Administrator Privileges to run Premiere Elements
•(Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors)
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.0.1 update).
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.6.8"---not just "Mac"
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
And some other questions...
•What are you editing, and does your video have a red line over it BEFORE you do any work?
•Which version of Quicktime do you have installed?
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
Do you have dual graphics adapters?
Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed
IF YES, read below
-link to why http://forums.adobe.com/message/4685328
What computer operating system is your Premiere Elements 9 running on? Have you been running Premiere Elements on this computer before but have just replaced the hard drive?
After you installed Premiere Elements 9 did you install the Premiere Elements 9.0.1 Update? You do not have to have Premiere Elements 9 open to install it.
When are you getting the error message that closes the program
a. After you have set the project preset and are in the Premiere Elements 9.0/9.0.1 workspace? And what are the properties of the source media.
b. While you are in the workspace and are in the process of importing source media into the project
c. While you are editing the Timeline content
What specifically are you doing in the program when you are hit by the message that you report?
Premiere Elements 9 was particularly prone to serious display issues? Is your video card/graphics card driver up to date? If so, then please
delete the BadDrivers.txt file. In Windows 7, 8, or 8.1 64 bit, the path is
Local Disc C
and in the 9.0 Folder is the BadDrivers.txt file that you delete. After you open the program, a new BadDrivers.txt file will be generated, but now the problem should be gone.
If that does not work, the delete the Adobe Premiere Elements Prefs file, and, if necessary, the whole 9.0 Folder in which it exists.
Local Disc C
and in the 9.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists. Be sure to be working from Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path cited.
Since it is late were I am, I took a chance that you were working with Premiere Elements 9 on Windows 7, 8, or 8.1 64 bit and consequently left Premiere Elements 9 Windows 7, 8, or 8.1 64 bit details.
Please review and consider and supply more details if my assumptions were not appropriate for your specific situation.
Thanks for the reply.
I did install the update, but it doesn’t seem to be “sticking”
It runs and says its been applied, but the program gives no indication it’s been updated.
Basically, I start the program and try to open a new project, and then nothing happens.
It try opening an existing project from files I’ve backed up, and same thing.
I am running on Windows 7 – you were right.
May graphics/video card is up to date. I just installed new drivers when my hard drive was replaced and Windows was installed earlier today.
I deleted the bad drivers file.
Also deleted the Prefs file.
But no luck.
Super frustrating as I have a 4 minute video I’ve been working on for a month and can’t open or even recreate at this point!
Also … under HELP, the option to update is greyed out.
I downloaded the update from the Adobe site, but like I said – doesn’t appear to be taking.
Mcafee Real Time scanning is the culprit!! When it is off, everything works fine!! Even leaving the firewall on isn’t a problem. But when real time scanning is on, nothing works. So, yo have any idea how I can keep Mcafee from stoping Premiere, short of turning off scaning each tome I want to use Premiere?
Thanks for the great news of identifying the cause of the problem. Great job. Usually I include in my introductory "drill" questions "Does the problem exist with and without the antivirus disabled", but this time forgot to include that.
MacAfee has a history of causing this type of problem for any version of Premiere Elements. Others who have found themselves in this situation have contacted McAfee whom I understand has offered help in adjusting its software. I do not recall the details in that feedback that we have gotten from users who have sought McAfee help.
As for the Premiere Elements 9.0.1 Update - you should see evidence of its install if you go to Help Menu/About Adobe Premiere Elements. The non scrolling part of the pop up should show
Adobe Premiere Elements 9
Please let us know the outcome of your contact with McAfee. If necessary, I will start a search for the prior thread(s) that were involved in the Premiere Elements McAfee issues.