0 Replies Latest reply on Jul 22, 2014 2:39 AM by Ian McF

    I cannot open JPG images in Camera RAW from Bridge or via "Open as" facility in Photoshop

    Ian McF

      I am going crazy with Photoshop CC!!! I have been using Photoshop CC and Bridge CC since Feb 2014 and have a recurring problem, which comes back periodically after having been fixed with the aid of the Adobe Help Chat facility. Today the Chat facility is not on-line, so in desperation I'm hoping someone in the Community can help me.

       

      When I try to open a JPG file in Bridge I get the message "Bridge's parent application is not active. Bridge requires that aqualifying product has been launched at least once to enable this feature".

       

      When I try to open a JPG file in Photoshop using the "Open As" facility, I get the message "Could not complete your request because the file-format module cannot parse the file".

       

      I am running CC on a Dell laptop under Windows 7 64-bit.

       

      Can anyone help me please?

       

      Ian McFarlane