4 Replies Latest reply: Jul 23, 2014 8:53 AM by KenFyrstenberg

Deactivation, cant reach computer it was activated on and Adobe "support" goes in circles and ends up in forum where Adobe cannot deactivate for me

KenFyrstenberg Jul 23, 2014 7:35 AM

I need help to deactivate my Creative suite products as well as Premier Pro, as the computer they where installed on and activated with are no longer with us (acidentally dropped on the floor with dire consequences).

I have went through the online help to try to reach a consultant/technician but ends up going in circles in the support section unless I ask here in the forum.

So that is what I need help with, to deactivate these products so I can reinstall them on my new computer.

1. Re: Deactivation, cant reach computer it was activated on and Adobe "support" goes in circles and ends up in forum where Adobe cannot deactivate for me

Mylenium Jul 23, 2014 7:39 AM (in response to KenFyrstenberg)

You have to go through support. Nobody here has direct access to those databases. Escalate the case to another operator if you end up with a chimp...

Mylenium
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2. Re: Deactivation, cant reach computer it was activated on and Adobe "support" goes in circles and ends up in forum where Adobe cannot deactivate for me

KenFyrstenberg Jul 23, 2014 7:42 AM (in response to Mylenium)

I already did, twice, but I end up with forum as the only option... I cannot find any chat/message link anywhere.. a bit frustrating.
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3. Re: Deactivation, cant reach computer it was activated on and Adobe "support" goes in circles and ends up in forum where Adobe cannot deactivate for me

Ratandeep Arora Jul 23, 2014 8:43 AM (in response to KenFyrstenberg)

Hi KenNilsen,

You can follow the link: Contact Customer Care and contact our chat support team they will help you in doing so.

Let me know if you face any issues while doing that.

Thanks,
Ratandeep Arora
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4. Re: Deactivation, cant reach computer it was activated on and Adobe "support" goes in circles and ends up in forum where Adobe cannot deactivate for me

KenFyrstenberg Jul 23, 2014 8:53 AM (in response to Ratandeep Arora)

Hi Ratandeep

I was able to get to chat by going via account issues. The problem got
solved thanks to the helpful consultant.

Thanks for the reply and the link as well.

Ken
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Deactivation, cant reach computer it was activated on and Adobe "support" goes in circles and ends up in forum where Adobe cannot deactivate for me

1. Re: Deactivation, cant reach computer it was activated on and Adobe "support" goes in circles and ends up in forum where Adobe cannot deactivate for me

2. Re: Deactivation, cant reach computer it was activated on and Adobe "support" goes in circles and ends up in forum where Adobe cannot deactivate for me

3. Re: Deactivation, cant reach computer it was activated on and Adobe "support" goes in circles and ends up in forum where Adobe cannot deactivate for me

4. Re: Deactivation, cant reach computer it was activated on and Adobe "support" goes in circles and ends up in forum where Adobe cannot deactivate for me

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