Which subscription service did you purchase? Adobe PDF Pack or ExportPDF?
Could you make sure that you are signed in before converting documents?
- Go to the home screen of Adobe Reader for iOS.
- Tap My Account in the lower left corner.
- Tap the blue Sign In button.
- Sign in with your Adobe ID and new password.
(Tap/click the image above to enlarge)
Additionally, please take a look at this FAQ page for account information.
Please let us know if you need further assistance.
Like this person, I also am haveing a problem. My computer says I have Adobe XI and always says an error message. I want to talk to a person. I need this ASAP.
This is the forum for Adobe Reader for iOS (iPad/iPhone).
If you have Adobe Reader XI for a Windows or Mac desktop/notebook computer, please visit the Adobe Reader (desktop) forum.
If you have a paid subscription service (e.g. Adobe PDF Pack or ExportPDF), please visit Contact Customer Care to find out about contact options.
I checked your account using the same email address that you use here in the forums, but don't see any order history associated with that email address. Is it possible that you used a different email address when you purchased your subscription?
If you confirm that you're using the correct email address, please clear the browser cache and try again.
Let us know how it goes, and we can take it from there if we need to.