2 Replies Latest reply on Jan 24, 2016 6:33 PM by johns46171582

    CC desktop lists applications as "Up to Date" when not installed

    michaelgmk

      Operating  Windows 7, 64 bit. I found the recommended fixes at: CC desktop lists applications as "Up to Date" when not installed.

      They were close. I found that steps 1-3 did not work initially. But before running the cleaner;

      1. I uninstalled CC desktop.

      2.  I did a registry clean with CCleaner

      3.  then ran the CC desktop cleaner

      4.  then went back in to the Windows control panel to remove installed programs where I found an icon for Acrobat XI that was the uninstalled program and uninstalled that. Although the

      icon was not the standard icon but a generic one, I still needed to remove it.

      5. Installed the CC desktop.

       

      That worked.


      Good luck!