If your product is Photoshop Elements, you have placed your question in the wrong place. This is the Premiere Elements Forum (focus video editing).
If this is the case, please repost your question in the Adobe Photoshop Elements Forum or wait for a moderator to see your thread here and move it from here to there.
The following link is a good start to answering your question before you contact the experts at the Adobe Photoshop Elements Forum.
I see that you have reposted your thread in the Photoshop Elements Forum. Thank you.
I am posting a link to it as a convenience for others who might be looking for your follow up.