3 Replies Latest reply on Jul 24, 2014 12:10 AM by starbird parrot

    Can't crop... images goes black in CS4 andPS6

    starbird parrot Level 1

      b jayCommunity Member

      Last night when I tried to crop an image the screen went black and did the same for every single image.  I tried CS4 today and it did the SAME THING as well.

       

      What is going on. I've been using PS since PS3 and I have never run into this problem... I can't work if I can't crop.  This is a matter of some urgency.

       

      Thanks

        • 1. Re: Can't crop... images goes black in CS4 andPS6
          Mylenium Most Valuable Participant

          You have not provided any proper technical info like system specs, types of images, crop tool settings and so on, so nobody can know what is going on. At least for CS6 it's quite possible that you have hardware acceleration issues, but then again you could just as well have changed the opacity of the crop overlay and use a weird size preset...

           

          Mylenium

          • 2. Re: Can't crop... images goes black in CS4 andPS6
            starbird parrot Level 1

            I am on a Mini Mac, OS 10.9.4 and it's less than 6 months old.

             

            I checked the size setting which I never ever use and there is no size set in either program.  The fact that I had been cropping all day and suddenly it was no longer working and then opening CS4 and finding the same problem makes me think that it's not the programs, but what do I know...

             

            The opacity in both is 0 and the blend mode is normal.

             

            The first image is the one from a customer and it needs to be cropped to the toy I make not all the stuff around it.  The second image is after hitting 'enter'.  This is CS4

             

            The second image is what happens after I hit 'enter'.  You can see in the layers panel the image is missing and there is a blank in it's place. 

             

            The exact same thing happens in PS6.

             

            I am going to a conference and need toys to print.

             

            Thank you.

             

            Screen Shot 2014-07-24 at 12.03.29 AM.pngScreen Shot 2014-07-24 at 12.01.25 AM.png

            • 3. Re: Can't crop... images goes black in CS4 andPS6
              starbird parrot Level 1

              I forgot to mention it happens on all file types, png, jpg,. psd and tiff.