2 Replies Latest reply: Jul 24, 2014 5:58 AM by zololay

One of our Team users cannot sign into CC desktop app on OS X 10.8.5

candyspace Jul 24, 2014 2:23 AM

Every time of our CC for Team users tries to sign into the CC app in OS X 10.8.5 he just gets a message saying "You have been signed out"

In addition, on startup of his iMac he also receives continuous popup messages saying that admin rights are required (something along those lines) until he quits the app and starts it up again.

CC app version is 1.7.0.413

Today I tried completely removing the app using the uninstaller and even after reinstalling he gets the same sign in issue.

Any ideas please?

1. Re: One of our Team users cannot sign into CC desktop app on OS X 10.8.5

candyspace Jul 24, 2014 4:11 AM (in response to candyspace)

Just resolved this will online support chat...

In case anyone else comes across the same issue, all you need to do to fix this in OS X is:

quit CC app
open terminal
type: cd ~/Library/Application Support/Adobe/OOBE
type: sudo rm opm.db

relaunch CC app and it should be fixed
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2. Re: One of our Team users cannot sign into CC desktop app on OS X 10.8.5

zololay Jul 24, 2014 5:58 AM (in response to candyspace)

it solve my problem
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