Please try the following steps assuming its a MAC:
1) Open Activity monitor and Force quit Adobe CEF Helper, Creative cloud, Adobe IPC Broker & Crash Deamon if available.
2) Try to open, if doesn't work then go to Applications>> Adobe Creative cloud>> Right click>> Get Info>> Click on the Add sign>> Select the user you are logged in>> Give Read and write access.
3) If that doesn't work then enable the root user and launch to update there, check this link on how to enable/sign in to root user Enabling and using the "root" user in Mac OS X
Please let me know if it is Windows, I will send you the steps already.
Wow thanks so much the first step solved the problem! I appreciate your help so much.
Have an awesome day!
Happy to know that it worked, you have a great day ahead too! :-)
Having same problem window 8.1
Please send Windows solution
Please try these:
1) Open Task manager>> Processes
2) Look for the same services i.e. Adobe CEF Helper, Creative cloud, Adobe IPC Broker & Crash Deamon if available, right click and End process tree.
3) Restart the machine and then try to launch.
4) If it doesn't work then rename opm.db file:
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
Locate opm.db and rename it.
Installer was unable to access a critical file/directory. Please try installing again.(Error code: 44) Contact Customer Support
tried reinstall of CC....doesn't open
renamed ENTIRE OOBE directory....tried reinstall....progress meter went to 100%...app won't open...
This is sort of ridiculous....
This did not seem to work for me. I am on a mac. When I click on the cloud manager up top it tells me i must update to continue. I click update, and it crashes during the download/install bar. I've restarted, tried different networks, looked in activity monitor for the things you referenced (only IPC broker is visible), still cant get past this crash. Any ideasiAnkitkhurana
We need to check the log files and determine the cause of this error, in the meanwhile you can try and update the CC desktop app in Root user.
Enable it and log in there to update it, see instructions here: Enabling and using the "root" user in Mac OS X