2 Replies Latest reply on Jul 24, 2014 9:10 AM by JJMack

    Bought subscription to Photoshop CC in store, and have since thrown away the card w/serial number.

    gallaspycaitlyn

      I purchased an Adobe Photoshop CC subscription from Best Buy in December, and it has suddenly started asking me for my serial number again. Well, I have long since discarded the physical "subscription" that had the serial number on it. Is there anything I can do to recover it, or am I going to have to spend $300 again after just over half my subscription has been used?

        • 1. Re: Bought subscription to Photoshop CC in store, and have since thrown away the card w/serial number.
          Doc Maik Level 4

          A serial number is like a car key. You should not lose it.

          But I'm pretty sure you can either fetch it from your Adobe account or from an Adobe employee when contacting support.

          • 2. Re: Bought subscription to Photoshop CC in store, and have since thrown away the card w/serial number.
            JJMack Most Valuable Participant

            You do not use your cc serial number for anything.  CC products are activated and deactivated by your sign in with an Adobe account that has a subscription using its User ID and Password.   Gone are the days you needed to enter some un-godly 20 digit serial number. 

             

            For example if your install of Photshop CC is not Activated. Use Photoshop menu Help>Sign In... Once you sing in with an account with a subscription if there is an available activion left Photoshop will becoma Activated.  The you can use Photoshop's menu Help>Systen info...  Looks like this you can see your accounts serial number in there.

             

            Adobe Photoshop Version: 2014.0.0 20140508.r.58 2014/05/08:23:59:59  x64

            Operating System: Windows 7 64-bit

            Version: 6.1 Service Pack 1

            System architecture: Intel CPU Family:6, Model:13, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

            Physical processor count: 12

            Logical processor count: 24

            Processor speed: 1995 MHz

            Built-in memory: 40886 MB

            Free memory: 33404 MB

            Memory available to Photoshop: 37129 MB

            Memory used by Photoshop: 70 %

            ....

            License Type: Subscription

            Serial number: "your 20 digit serial number"  

            ...