1 Reply Latest reply: Jul 24, 2014 11:46 AM by m_vargas RSS

    Why does Flash Player keep telling me to close safari when it is already closed?

    cpaine43 Community Member
    cpaine43 Jul 24, 2014 9:01 AM

      I have been trying to install Flash Player but it keeps stoping at this point where it tells me that safari needs to be closed but it is already closed, or I close it and then click "retry" and it still does not work. I don't know what is wrong, or where to go from here.

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        • 1. Re: Why does Flash Player keep telling me to close safari when it is already closed?
          m_vargas Employee Hosts
          m_vargas Jul 24, 2014 11:46 AM (in response to cpaine43)

          Hello,

           

          If you're just closing the browser window, you're not actually quitting the application.  You need to quit the application for Flash Player to install.  There are a few different ways to Quit Safari:

           

          • Quit app from the Dock icon:
            • Mouse over the Safari icon in the Dock
            • Press CTRL and left-mouse click at the same time
            • A menu will display. Click Quit to terminate the application. 

           

          • Use Activity Monitor to terminate Safari:
            • Launch Activity Monitor from Appilcations/Utilities/Activity Monitor
            • Ensure 'All Processes' are being listed (menu in the upper right)
            • Find and select Safari
            • Click 'Quit Process' button on the upper left.

           

          HTH.

           

          --

          Maria